Complaint Review: Direct Buy - Nationwide

Rip-off Report Investigation:

EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.

Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.

The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.

The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.

One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.

Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations

DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.

In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read about DirectBuy .. see their websites and the services they have to offer.

Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

=====================

NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

Direct Buy scam, ripoff, $4000+ membership. Dierct Buy adds middleman fees Nationwide

I went to a presentation for Direct Buy in Tuscon Arizona. The sales presentation was done so that no one was allowed to ask questions with other potential clients hearing valid questions.

I asked questions about their contract and got no written explanations (nothing is valid unsless written per their contract) for what happens if the local Tuscon office goes out of business? Do I have a membership that is accessible across the USA if I move and is it on identical terms with my membership in Tuscon.

The $4000+ membership fee combined with annual dues and the middleman fees they charge is all a bucnh of BS. They are trying to maximize the amount of money they get from you right away. The membership is only good for 10 years - then your $4000+ and yearly dues all all in their pocket and you have nothing.

The contract provides no guarantees that you save anything. I think the shipping fees could be anything and you could not cancel an order once it was made and if the shipping charges became too high.

Warranties?? I would not think this cmpany is in the business to handle customer concerns.

They are in business SOLELY to collect your $4000+ membership dues and once they have collected enough money and they no longer can sell additional memberships in the location I am sure they will close their doors.

If you cancel the contract withing the 3 days allowed by law please read the fine print. They will charge you $25 for cancelling the contract.

STAY AWAY and SAVE YOUR MONEY - SALES are better than what they claim to be "DIRECT BUY" Nothing they off is DIECT BUY since they add their handling fees. You can't see the products you order - it is hard to shop for furniture since most stores hide manufacture codes so that you cannot sit on a couch and then go order it cheaper on line or somewhere like DIRECT BUY.

JC PENNEY has a great furniture outlet in Tempe Arizona where everything is 50-90% off retail. There are so many ways to save when buying that you should NOT GIVE Direct Buy $4000+ and yearly dues and if you die the membership cannot even be inherited buy your kids.

They are doing everything just barely legal to separate you from your money.

Helen

Tucson, Arizona

U.S.A.