- Report: #435165
Complaint Review: Direct Buy - Newtown Pennsylvania
-
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Why?
Direct Buy
46 Blacksmith Drive Newtown, 18940 Pennsylvania, U.S.A.
Phone:
267-352-1500
Web:
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INVESTIGATION: DirectBuy commitment 100% member satisfaction. DirectBuy recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Merrillville Indiana *UPDATE: DirectBuy recognized by Rip-off Report as a safe business service. DirectBuy pledges their commitment to Rip-off Report Corporate Advocacy Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Direct Buy found to be the largest consumer buying club of its kind. Rip-off Report Verified Safe
Rip-off Report Investigation:
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Direct Buy Complete and Total Waste of Money Newtown Pennsylvania
Direct Buy is a complete and total waste of $4500. We were putting an addition on our home and thought it would help save us money. I purchased one bedroom set from them. It took weeks to arrive, had to pick it up myself and then found it cheaper at the store with delivery in a week. I tried to contact them to cancel my membership and after months of unreturned phone calls and unanswered e-mails, I finally spoke to the owner who did nothing. I explained all of the things that I had shopped for through them and the cheaper prices that I had found elsewhere and still nothing.
I am so angry. All of the ripoff warning signs were there and I should have seen them. Wish I knew about this site before I signed up and gave away my money. I hope they sleep well at night knowing how many people they are scamming.
Kap
Quakertown, Pennsylvania
U.S.A.
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Direct Buy Complete and Total Waste of Money Newtown Pennsylvania
Direct Buy is a complete and total waste of $4500. We were putting an addition on our home and thought it would help save us money. I purchased one bedroom set from them. It took weeks to arrive, had to pick it up myself and then found it cheaper at the store with delivery in a week. I tried to contact them to cancel my membership and after months of unreturned phone calls and unanswered e-mails, I finally spoke to the owner who did nothing. I explained all of the things that I had shopped for through them and the cheaper prices that I had found elsewhere and still nothing.
I am so angry. All of the ripoff warning signs were there and I should have seen them. Wish I knew about this site before I signed up and gave away my money. I hope they sleep well at night knowing how many people they are scamming.
Kap
Quakertown, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Amateur Stargazer
Portage,Indiana,
U.S.A.
regarding membership fee variances and direct shipping
#2UPDATE EX-employee responds
Thu, July 23, 2009
Just a note from an ex employee....the variance in membership fees is mostly due to the difference in cost of living.....anyone that has ever purchased a house or applied for a job knows that the cost of living varies according to the area you are in....I paid $83k for my house, if if was in So California it would be worth several hundred thousand dollars-duh. The direct shipping thing, they do direct ship if the vendor allows it. I moved out of the area so I no longer work for them, but I did renew my membership....it's not for everyone, but if you want high end stuff for an affordable price then it is worth it.....if you want lower end stuff-go to Walmart.
Theresakd
Anahiem,California,
U.S.A.
Lucky you don't live in Southern California
#3Consumer Comment
Mon, July 13, 2009
The fee here was $6,000.00. I may have recooped it but I didn't save that much re-doing my kitchen. They have cut back on the days they are open and they charge $250.00/year to renew, they are very secreative and don't want you to tell anyone anything. You have to get permission to bring people in even family members if they are adults...sounds like a cult... Unless you are buying and can afford high end stuff it's not worth it. Also many contractor's will not work with them.
Bert
New Smyrna Beach,Florida,
U.S.A.
Funny how the membership fee varies
#4Consumer Comment
Mon, June 01, 2009
I've read most of the complaints and rebuttals here about DirectBuy. I find it a little strange how the signup fee varies. Most people seem to pay about $4500, but in some cases it seems to be about half that. Does anyone know if the fee is set by the franchise owner, or does DirectBuy "corporate" vary their pricing from time to time? Either way, after reading what I've been able to find around the Internet, I'd never sign up with this company. Whether or not it's possible to save some money isn't even the issue, the creepy sales technique and the fact that they will not direct ship sounds scammy enough.
Keahi
Murfreeesboro,Tennessee,
U.S.A.
I agree
#5Consumer Comment
Tue, March 17, 2009
My husband and I went to one of Direct Buy's presentations. We and several other people there had to just about pull teeth to get them to tell us the membership fee. They told us that the fee would be about 2k for the first 2 years and then 160 for the 3,4, and 5th years. We were shocked and we politely declined. Of our group, no one signed up for direct buy after the presentation.
