Ripoff Report REVIEW /Commitment to Customer Satisfaction
Direct Outbound Services joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously, and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By ED Magedson - Founder, Ripoff Report
Direct Outbound Services approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Direct Outbound Services did just that.
DIRECT OUTBOUND SERVICES CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
" Direct Outbound Services LLC is a US Based, USPS, UPS, and FedEx partnered, premium fulfillment center that provides the highest quality and service worldwide. We are the logical alternative to shipping from your own business internally, as well as other fulfillment centers, for our commitment to low cost, high quality fulfillment. We can assuredly tell you that there is no one who cares more about your customers receiving their shipments on-time and intact than Direct Outbound.
Let us take the hassle of shipping your own product, remove the labor cost, avoid the fluctuations in shipping, all off of your hands. With variances in online sales occurring every day, it can be difficult to predict your staffing needs for your shipping department.
After you reach out to us, our team of shipping experts will walk you through your shipping needs, determine the best carrier options, and find ways to save you money and time on your shipping. We've seen it all, and can handle it all.
WHY DIRECT OUTBOUND SERVICES IS BETTER THAN THEIR COMPETITORS
” Direct Outbound Services LLC is unlike their competitors, because they are honest and up front about all shipping costs. We will never hide fees or markup postage rates and packaging like most fulfillment centers do, making their pricing the most transparent out of all fulfillment centers. We offer a wide range of shipping and packaging options to help make sure your customers receive their packages in the most cost effective, and safest way possible. With everything moving toward e-commerce, we can help make sure you keep up with your customers' demands.
Direct Outbound thoroughly analyzes your shipments to find ways to cut costs, including strategic vendor partnerships to lower costs on everything from packaging to labels, while improving the quality and experience your customers receive.
DIRECT OUTBOUND SERVICES - STATEMENTS FROM CEO – JOHN MONARCH
" My name is John Monarch, and I'm the CEO of Direct Outbound Services LLC. I would like to thank you for taking the time to review Direct Outbound. We provide services to businesses of all sizes, ranging from new startups, all the way to enterprise - as well as government agencies. Contact us and see how we make the difference with our high-quality service and technology, and your customers will be satisfied with every package they order."
At Direct Outbound Services LLC we pride ourselves in using the highest quality SERVICE.
Here at Direct Outbound we make use of high tech order processing automation to ensure the highest quality and lowest rate of errors on shipments, while our team thoroughly inspects every order that goes out the door. It makes a difference when your customers can order products so close to the holidays for instance, and still receive the right product, on time, every time.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As stated above, Direct Outbound Services LLC is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at Direct Outbound Services LLC and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Direct Outbound Services LLC a positive Rating. Direct Outbound Services LLC made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
STATED IMPROVEMENTS FROM DIRECT OUTBOUND SERVICES
Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Direct Outbound Services LLC is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
Direct Outbound Services LLC is dedicated to customer satisfaction as well as quality of order processing, and technology. Offering a full money back guarantee on all of our services, we are confident our shipping experts will make sure every single order is correct. We integrate with all of the most popular shopping cart, e-commerce, ERP, and CRM systems, to ensure compatibility with your systems and make the order processing as easy as possible. Direct Outbound Services LLC receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
*Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].
This kind of dedication to customer service means that Direct Outbound Services LLC will do whatever it takes to make sure their customers are properly taken care of.
In the future, if anyone has any complaints or concerns with Direct Outbound Services LLC, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call Direct Outbound Services LLC directly at 864-554-0433.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Direct Outbound Services LLC or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Direct Outbound Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Consumers can feel safe confident and secure when doing business with Direct Outbound Services.
Here's why:
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Direct Outbound Services’ Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.