- Report: #1453684
Complaint Review: Direct Payment Consulting - Mars PA
Reported By:
Maggie -
portsmouth, New Hampshire, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Direct Payment Consulting
311 Clark Street Mars, 16046 PA, United States
Phone:
7246251130
Categories:
Business Rating:
(0)
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Direct Payment Consulting JIM BLACK Charged company knowing that services could not be used. Mars PA Pennsylvania
Jim Black and DPC sales are scammers. As a small business, our company was looking for ways to save money on our restaurants Merchant service fees. We contacted TSYS and were told that they would help us intergrate to their services and that we would recieve the IT support that we needed to switch over, only to be told shortly thereafter that they could not provide IT support. They then promised to pay for a software update so we would be able to switch (easily)to theri services only to be told that they would not pay for the software update, but they would credit us back over a 12 month peroid. The story changed several times, and confidence on our end low. We stated by email and verbally that we would like to look elswhere and their lack of help, and inability to follow through on promises contigent on us contracting with them. Again, because they could not provide what they had offered. Direct Payment Consulting charged a $69 fee for 6 months! When it was caught on our end, we undertsood that there was most likely an error and we called in the hopes to easily straighten out the issues. We had not used their merchant services ONCE. They were fully aware of this as we told them countless times that we could not intergrate because we lacked necessary support...again, support that they assured us they would provide.
We called Direct Payment Consultants and were directed to Jim Black, the president. Surpringly he contacted us back the same day! Progress?! No. Jim called and left a sales like message repeating his name and an employee name over and over in the most smarmy of manners. When we finally did make conatct, Jim talked about himself and his practices of being fair and in business for many many years. He was aware that we were not using his services and initially the converstaion seemed hopeful. It turned ugly quickly. Jim not only refused to refund the 6 months of fees for service never provided, but he alluded to the fact that he might not even allow early termination of the three year "contract". The contract was not honored on their side and the email had been saved to support this fact. Jim did not care that we had not used his servce once, making up little quips about legalites etc. He was obnoxious and greasy. DPC is a JOKE!!! DO NOT USE THIS COMPANY.
Also - his professionalism is so low that he had the nerve to call the owner "Dude". WOW!!!
2 Updates & Rebuttals
Aldelo
Pleasanton,California,
United States
This is not even Aldelo
#2UPDATE Employee
Wed, September 19, 2018
This is a complaint about the dealer who does not work for Aldelo. Its not even about our company>
Jim
Bellevue,Pennsylvania,
United States
The complaint filed by Julia Levine and John Crossley against Jim Black of Direct Payment Consultants is not accurate.
#3REBUTTAL Owner of company
Thu, August 09, 2018
The complaint filed by Julia Levine and John Crossley against Jim Black of Direct Payment Consultants is not accurate.
As a registered ISO powered by TSYS, we have worked extremely hard over the years building a solid, reliable and trustworthy business for our merchants and Sales Group Partners alike. In fact, if you search online you will see we do not have any negative reviews or ratings on our company outside of this one from Haps Roast Beef.
Yes, we signed up Haps Roast Beef for credit card processing services. In addition, we provided a fair program that eliminated most of the unnecessary fees when it comes to accepting credit card payments. No batch fees, No annual fees, No application fees, No PCI Compliance or NON PCI Compliance Fees, No 1099 Regulatory Product fees and No fees for online access to statements, chargeback's and/or deposit reports.
As a merchant, they are using Aldelo EDC POS system which is a common and widely used POS in the restaurant industry.
Aldelo is processor agnostic meaning they are certified to work with any and all processors including ours - TSYS. Aldelo like any POS / Software company makes money by selling software licenses.
In turn, anytime a merchant switches from one processor to another processor they pay the POS company a software license conversion fee. This fee was the hold up between Haps Roast Beef and DPC. Julia and John did not want to pay this fee so they put us on hold to look at other options.
Please note; the signed contract in place between us authorized monthly fees to be billed to the merchant account whether processing transactions or not processing them on our platform.
As you can see from the notes below pulled from our Customer Service Database we did everything in our power to get Haps Roast Beef up and running.
CUSTOMER SERVICE NOTES:
4/19 - Cannot get a hold of Julia, we will try to check her time to time.
4/27 - Tried calling them today but no answer
5/4 - Julia stated she needs more time, she is not done working with the varsheet and she will be the one to call when it's all done.
5/11 - Never got a chance to speak with Julia, she is always out and stated Julia will call us once everything is ready or whatever updates they need to tell us.
5/17 - Julia is out of the office.
5/25 - Spoke to Julia stated issue is still not resolved, they are in a rush lunch and she hang up.
6/29 - Julia wanted to stop calling them (Aldelo), they will not pay for the programming and they will stay with their local bank.
Ultimately, we learned from Julia they signed another contract with their local bank whose IT Department was able to bypass the software license in place with Aldelo POS. Not sure how but they did it.
Look, as a small Business Owner myself, I'm always working hard to do the right thing when it comes to merchant issues or complaints. Things happen sometimes. We are all human.
However, I'm always open minded and willing to find fair ground.
In addition, when on the phone trying to find fair ground or resolution they would not hear my side and only demanded their account be closed and previous fees be refunded.
The defining moment came when John Crossley yelled loudly over the phone that he would track me down and break my neck if he didn't get his fees back.
That is when I might have been a little unprofessional because I was shocked and saddened to be treated like this by someone.
Furthermore, it caused angst and fear with a few DPC employees wondering if this man might come to our office to harm me and/or them.
Today, I'm happy to report Haps Roast Beef and DPC no longer do business together, the merchant account has been closed and THANKFULLY John has not visited the DPC office nor has he made any other threats towards me or other DPC Employees.
