- Report: #297106
Complaint Review: Direct TV - Dania Beach Florida
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Direct TV
Directv.com Dania Beach, 33004 Florida, U.S.A.
Phone:
800-531-5000
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Direct TV Unauthorized debit from my bank account for $165.39 A Merry Christmas Gift Dania Beach Florida *EDitor's Suggestions on how to get your money back into your bank account!
The Day after Christmas I checked my bank account and they just took $165.39. No warning, nothing. I see I am not the only one. The email I sent today says it all.
Thanks to your site I will go to the bank tommorrow and let them know!
Dear Direct TV,
Why has your company treated me like this. I have been a customer for over 8 years!!
I moved and tried to get Direct TV in my new home. Because I face north and my apartment complex will not allow me to place a dish anywhere but my patio I could not get your service. I called your company and told them this and your representative said they would not penalize me with an early cancelation fee. I recieved a bill and had a credit of $4.37.
Then on December 21th I was debited $165.39 out of my Debit account Visa check card without any warning at all. The bill arrived after the money was taken. No email no phone call just a stealth action on your part. This caused me to be overdrawn and ruined my Christmess and New Years for myself and my child. I will not be able to recover from the overdrafts for months. I contacted your company and spoke with Josh #W5089 and he said the the charges would be reversed. I see a credit with your company but no money returned to my bank account. I contacted your company this morning twice. First I was on hold for 20 minutes since your computer recognizes my phone number and puts me to the back of the que since I am no longer a customer. I called again at 11:11 am and waited another 12 minutes before Antoinio answered my call. As soon as I explained to Antoinio that I was wondering when I would receive my money back he said he would check and then hung up on me. Why.
Did I give your company any reason to treat me like this?
Will I ever get my money back.
What is a $19.76 Communications service tax? Is this allowed by the FCC?
What really upsets me is that I only rent at my current location. I would of liked to have Direct TV but due to circumstances beyond my control I can't. So, for this I am treated like, what? Words cannot descripe how I feel. Do you treat all your customers like that. After 8 years is this how I get treated, but if I was not a customer then I would be important enough to your company to actually want to talk to me. I have ATT as my home phone I have ATT as my internet I have ATT as my cell phone and I had you as my TV provider. When I moved each one of you has treated me like Dirt. Why?
I paid you every month, on time, recommended you to others and for what? Look at my situation now. I am out $169.76 and no one will talk to me.
What do you think I will say when someone asks me about Direct TV.
Granted you are better than cable and I would love to be able to have your service, but when the opportunity arrives when I am able to get Direct TV do you think I would want to be a customer again?
Please at least tell me what I did to deserve to be treated like this?
Tracy
Dania Bch, Florida
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on DirectTV
Thanks to your site I will go to the bank tommorrow and let them know!
Dear Direct TV,
Why has your company treated me like this. I have been a customer for over 8 years!!
I moved and tried to get Direct TV in my new home. Because I face north and my apartment complex will not allow me to place a dish anywhere but my patio I could not get your service. I called your company and told them this and your representative said they would not penalize me with an early cancelation fee. I recieved a bill and had a credit of $4.37.
Then on December 21th I was debited $165.39 out of my Debit account Visa check card without any warning at all. The bill arrived after the money was taken. No email no phone call just a stealth action on your part. This caused me to be overdrawn and ruined my Christmess and New Years for myself and my child. I will not be able to recover from the overdrafts for months. I contacted your company and spoke with Josh #W5089 and he said the the charges would be reversed. I see a credit with your company but no money returned to my bank account. I contacted your company this morning twice. First I was on hold for 20 minutes since your computer recognizes my phone number and puts me to the back of the que since I am no longer a customer. I called again at 11:11 am and waited another 12 minutes before Antoinio answered my call. As soon as I explained to Antoinio that I was wondering when I would receive my money back he said he would check and then hung up on me. Why.
Did I give your company any reason to treat me like this?
Will I ever get my money back.
What is a $19.76 Communications service tax? Is this allowed by the FCC?
What really upsets me is that I only rent at my current location. I would of liked to have Direct TV but due to circumstances beyond my control I can't. So, for this I am treated like, what? Words cannot descripe how I feel. Do you treat all your customers like that. After 8 years is this how I get treated, but if I was not a customer then I would be important enough to your company to actually want to talk to me. I have ATT as my home phone I have ATT as my internet I have ATT as my cell phone and I had you as my TV provider. When I moved each one of you has treated me like Dirt. Why?
I paid you every month, on time, recommended you to others and for what? Look at my situation now. I am out $169.76 and no one will talk to me.
What do you think I will say when someone asks me about Direct TV.
Granted you are better than cable and I would love to be able to have your service, but when the opportunity arrives when I am able to get Direct TV do you think I would want to be a customer again?
Please at least tell me what I did to deserve to be treated like this?
Tracy
Dania Bch, Florida
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on DirectTV
1 Updates & Rebuttals
Tracy
Dania Bch,Florida,
U.S.A.
I received a response from them. Wait six to eight weeks I was told!
#2Author of original report
Sat, January 05, 2008
Dear Ms. Thanks for writing. I'm sorry to hear that you had such an unfortunate experience with the early cancellation fee. I want to assure you that we value your business, and we want to make things right. Difficult service experiences like the one you had are rare and we certainly do not take them lightly. Under the terms of the DIRECTV Customer Agreement, when your DIRECTV service is cancelled all outstanding charges are billed to the credit card we currently have on file. The Customer Agreement is available online at directv.com/agreements. Please see the Payment Upon Cancellation section for more information. When I reviewed your account, I found that you currently have a credit balance of $169.76 because the early cancellation fee was reversed on 12/29/2007 and that this amount will automatically be refunded within 6 to 8 weeks after this last financial transaction. Rest assured that once approved, we will send the refund through a standard refund check. For verification, we will send it to your mailing address listed as: xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx If this should not be the mailing address please inform us immediately so we can update our system. Many states charge sales tax on programming fees and some cities and states apply sales tax on rental or lease fees, printed programming guides, and other products. The sales tax on satellite programming in Florida is 13.17%. If you have questions or concerns regarding taxes on your DIRECTV bill, please contact your state legislature. Thanks again for writing and for giving us an opportunity to respond to your concerns. Sincerely, Cristina R. Employee ID 100170000 DIRECTV Customer Service
