- Report: #1420334
Complaint Review: Directv -
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Author Not Confirmed
Why?
Directv
United States
Phone:
800-531-5000
Web:
N/A
Categories:
Business Rating:
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Directv Misrepresented services and lied Nationwide
Called Directv, was unhappy did not receive all of my local channels.
Asked what it would take to cancel the contract. was told I had a 30 day grace period. When I called back a few days later say I was disappointed about the channels and wanted to cancel, they told I only had 24 hours.
I was never informed of the all the channels that would be included in the package such as the amount of home shopping network channels, 60 plus channels of paid program TV, plus they repeat them to bulk up the channel lineup. If I would have know that most of the channels are that I would have never ordered this service. They never informed me of this when I researched channel lineup content.
Some channels that I agreed to cannot even be viewed,. When click on the channel, the channel says its unavailable. I would have never purchased this if I would have know that the channels I did purchase were unavailable for service.
When I used the video on demand to watch a top free movie they wanted to charge me to rent the movie $3.99. I called on this and they could not find the movie listed for free.
I now have four remotes to control just one TV.
The 4k channels promised with my TV don't work.
The receiver I received was used and smelled real bad with perfume. I am chemically sensitive so I had to put it outside just to deal with it.
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They missed represented the contract by promising me channels that did not exist, and channels I never knew about that would help me make a informed decision. If I would have known about what was really listed I would have never purchased this service.
They also Lied and said I had a 30 grace period full well knowing that if I kept the service for 24 hours I could not cancel, which is a verbal contract made to me, breaking that agreement.
