Annie
New Orleans,#2Consumer Suggestion
Wed, March 08, 2006
Crystal, I was in your boat about 2 years ago -- bought in to DirectWay's hype about "faster Internet." When the service ended up delivering connection speeds at 10Kb (yeah, I can get at least 37 Kb with dial up), I complained to DirectWay and was directed to their "fine print," which simply states they don't guarantee connection speeds. We pulled the service that same day. When we cancelled, DirectWay provided us with a RMA (returned materials authorization number), which we wrote prominently on the box we used to return their receiver (they said to keep the dish, so whoopie, I have this big ugly gray plastic thing and nothing to do with it...). DirectWay still charged our account for early cancellation. But, when I called the service center with the RMA and confirmed delivery receipt, they refunded us within 48 hours. Hopefully, you got an RMA when you cancelled the service. Hopefully, you have delivery confirmation that the receiver was returned to them. If so, be persistent with customer service and hopefully you, too, can get an immediate refund. Good luck,