John Burns
Seattle,#2REBUTTAL Owner of company
Mon, February 09, 2009
Greetings, My name is John Burns and I own Discount Divers Supply. I would like to address an issue brought up by Diesel from North Carolina. First off, our records show no business with a Diesel from North Carolina. We have done business with a dentist from North Carolina in that timeframe, so I will assume they are one and the same. We did place an order for a Bare XXXL NexGen drysuit package and took measurements for custom fitted neck, wrist seals, and soft boots. We also helped the customer to find appropriately sized cold water gloves, dry hood, and Bare T-100 Polar Wear Thermals. We also provided suspenders at no extra charge. Due to a holiday shutdown at the Canadian Bare factory, we were unable to accurately estimate how long it would take Bare to complete the order. The customer was provided a shipping estimate of $34.95 (UPS Ground) to cover costs from Seattle to North Carolina. Please note: Because of the unknown factory backlog we could not, and did not, guarantee arrival in North Carolina by a specific date. In addition, the customer's phone order paperwork shows no Need by date. The customer asked for us to ship overnight (at a cost of $177.93) but was unwilling to pay for upgraded shipping. The customer was told that his estimated shipping would not cover the cost and that we were unwilling to pay the difference out of our pocket. At this point, the customer could have countered with an offer to pay a portion of the increased costs, but chose not to. Unfortunately, we are not in a position to provide free shipping upgrades under these circumstances. However, should the customer require further equipment from our dive shop, we would be willing to offer substantially reduced shipping costs. Sorry you missed your dive. Respectfully, John Burns Owner