;
  • Report:  #176806

Complaint Review: Dish Network - All Satellite - Littleton Colorado

Reported By:
- OpaLocka, Florida,
Submitted:
Updated:

Dish Network - All Satellite
dishnetwork.com Littleton, 80160 Colorado, U.S.A.
Phone:
800-333-3474
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I signed up for Dish Network with All Satellite. I was told by the salesperson that he would waiver the $5.00 monthly charge for the DVR box (which was untrue). On my first bill, they charged me for it. I contacted ALL Sat and they sent me a check for $60 to make up for it.

I chose America's Top 120 channels because I wanted Lifetime and Lifetime Movie channel. Within two months, Lifetime Movie channel was eliminated from the programming package I chose. I called customer service and they are only giving me a $5.00 one-time credit on my bill which is unsatisfactory for me. If I want to have Lifetime Movie channel restored, I have to pay more money and get the America's Top 160 channels.

I just got my latest bill and they informed me that their rates have gone up for the DVR box and also the programming package. The rates went up without any prior notice.

I wrote them an email concerning these issues about 6 days ago on [email protected] and I have never received an answer. I still have the email saved on my Sent folder.

I am unhappy about Lifetime Movie channel being removed from my programming package.

I am unhappy that I would have to upgrade to a higher priced programming package to get Lifetime Movie Channel.

I am unhappy that they have raised their prices without any prior notification.

I am unhappy that they have not answered my email in regard to these issues.

I am having internal phone problems also. When talking on the phone I can hear a news broadcast in the background. My phone company tells me it is not a problem with the outside phone lines. It must be Dish Network interfering.

Missy

Miramar, Florida
U.S.A.


5 Updates & Rebuttals

Joe

Diana,
Texas,
U.S.A.
Cancel with NO penalty

#2Consumer Suggestion

Sat, February 18, 2006

I am a Satellite Tech, have been for 10+ yrs. Why?....I have no idea. Anyway, I have had customers that have dish network who complained to Dish Network that they (Dish Net) has broke thier contract with them (customer) by not providing services that they went into agreement on (Lifetime, LMN, etc.,) and have waived the cancellation fee. It may be worth a try to get out of your contract with them. Just a suggestion, it has worked with others. :-) Get Directv....Lifetime, Lifetime Movie Network, and Lifetime Real Women. Good luck!!


Denny

Honolulu,
Hawaii,
U.S.A.
DishNetwork can't control what Cable channesl want to charge in order to carry them.

#3Consumer Comment

Sat, February 18, 2006

This is only to address Lifetime Movie Network: The Lifetime channel fiasco is due to the fact that Lifetime rasied their ASKING price in order for DN to carry them. Is that Dishnetwork's fault? No. Its lifetime; and not wanting to pass on the expense to its customers, DIsh WAs forced to put it into their next offering "preimium" service. If you want that channel, you have to be willing to help DN pay for that channel in order to carry it. They warned customers about this for nearly 2 months prior to them removing the channel from the top 120 (that's the same pakcage I have) Cable channels are not free. They cost money to be carried on different carriers; which is why the Channel line up from Dish Network can differe from that of DirectTv or your local Cable station (Time Warner, SBC, etc). as for rates going up; you are given warnings about raising rates in your bills to you as well as via the Information channel on Dish. You can also view their rate hikes via their website. I was fully aware of their rate hikes via these methods, and way ahead of when they implemented them. As for intereference with your phone lines. Dish runs on Sattelite, and has nothing to do with your phone lines; your phone company is giving you a line of bullcrap (they probably told you that over the phone instead of sending someone out to investigate). It could also be that if you're on a wireless phone, your signal to your phone is at the same rate as the sattellite signal (a huge problem with wireless phones). And email is not a protected nor guaranteed delivery, form of communication. If you want ot rectify this, CALL THEIR SUPPORT LINE (i've waited no more than 10 minutes when I did) and they were EXTREMELY helpful in the two situations i needed them to fix (one was a signal loss, and they attributed to a faulty splitter; came out the next day to replace; another was just a simple unit reset - updated programming - for my box).


Denny

Honolulu,
Hawaii,
U.S.A.
DishNetwork can't control what Cable channesl want to charge in order to carry them.

#4Consumer Comment

Sat, February 18, 2006

This is only to address Lifetime Movie Network: The Lifetime channel fiasco is due to the fact that Lifetime rasied their ASKING price in order for DN to carry them. Is that Dishnetwork's fault? No. Its lifetime; and not wanting to pass on the expense to its customers, DIsh WAs forced to put it into their next offering "preimium" service. If you want that channel, you have to be willing to help DN pay for that channel in order to carry it. They warned customers about this for nearly 2 months prior to them removing the channel from the top 120 (that's the same pakcage I have) Cable channels are not free. They cost money to be carried on different carriers; which is why the Channel line up from Dish Network can differe from that of DirectTv or your local Cable station (Time Warner, SBC, etc). as for rates going up; you are given warnings about raising rates in your bills to you as well as via the Information channel on Dish. You can also view their rate hikes via their website. I was fully aware of their rate hikes via these methods, and way ahead of when they implemented them. As for intereference with your phone lines. Dish runs on Sattelite, and has nothing to do with your phone lines; your phone company is giving you a line of bullcrap (they probably told you that over the phone instead of sending someone out to investigate). It could also be that if you're on a wireless phone, your signal to your phone is at the same rate as the sattellite signal (a huge problem with wireless phones). And email is not a protected nor guaranteed delivery, form of communication. If you want ot rectify this, CALL THEIR SUPPORT LINE (i've waited no more than 10 minutes when I did) and they were EXTREMELY helpful in the two situations i needed them to fix (one was a signal loss, and they attributed to a faulty splitter; came out the next day to replace; another was just a simple unit reset - updated programming - for my box).


Denny

Honolulu,
Hawaii,
U.S.A.
DishNetwork can't control what Cable channesl want to charge in order to carry them.

#5Consumer Comment

Sat, February 18, 2006

This is only to address Lifetime Movie Network: The Lifetime channel fiasco is due to the fact that Lifetime rasied their ASKING price in order for DN to carry them. Is that Dishnetwork's fault? No. Its lifetime; and not wanting to pass on the expense to its customers, DIsh WAs forced to put it into their next offering "preimium" service. If you want that channel, you have to be willing to help DN pay for that channel in order to carry it. They warned customers about this for nearly 2 months prior to them removing the channel from the top 120 (that's the same pakcage I have) Cable channels are not free. They cost money to be carried on different carriers; which is why the Channel line up from Dish Network can differe from that of DirectTv or your local Cable station (Time Warner, SBC, etc). as for rates going up; you are given warnings about raising rates in your bills to you as well as via the Information channel on Dish. You can also view their rate hikes via their website. I was fully aware of their rate hikes via these methods, and way ahead of when they implemented them. As for intereference with your phone lines. Dish runs on Sattelite, and has nothing to do with your phone lines; your phone company is giving you a line of bullcrap (they probably told you that over the phone instead of sending someone out to investigate). It could also be that if you're on a wireless phone, your signal to your phone is at the same rate as the sattellite signal (a huge problem with wireless phones). And email is not a protected nor guaranteed delivery, form of communication. If you want ot rectify this, CALL THEIR SUPPORT LINE (i've waited no more than 10 minutes when I did) and they were EXTREMELY helpful in the two situations i needed them to fix (one was a signal loss, and they attributed to a faulty splitter; came out the next day to replace; another was just a simple unit reset - updated programming - for my box).


Denny

Honolulu,
Hawaii,
U.S.A.
DishNetwork can't control what Cable channesl want to charge in order to carry them.

#6Consumer Comment

Sat, February 18, 2006

This is only to address Lifetime Movie Network: The Lifetime channel fiasco is due to the fact that Lifetime rasied their ASKING price in order for DN to carry them. Is that Dishnetwork's fault? No. Its lifetime; and not wanting to pass on the expense to its customers, DIsh WAs forced to put it into their next offering "preimium" service. If you want that channel, you have to be willing to help DN pay for that channel in order to carry it. They warned customers about this for nearly 2 months prior to them removing the channel from the top 120 (that's the same pakcage I have) Cable channels are not free. They cost money to be carried on different carriers; which is why the Channel line up from Dish Network can differe from that of DirectTv or your local Cable station (Time Warner, SBC, etc). as for rates going up; you are given warnings about raising rates in your bills to you as well as via the Information channel on Dish. You can also view their rate hikes via their website. I was fully aware of their rate hikes via these methods, and way ahead of when they implemented them. As for intereference with your phone lines. Dish runs on Sattelite, and has nothing to do with your phone lines; your phone company is giving you a line of bullcrap (they probably told you that over the phone instead of sending someone out to investigate). It could also be that if you're on a wireless phone, your signal to your phone is at the same rate as the sattellite signal (a huge problem with wireless phones). And email is not a protected nor guaranteed delivery, form of communication. If you want ot rectify this, CALL THEIR SUPPORT LINE (i've waited no more than 10 minutes when I did) and they were EXTREMELY helpful in the two situations i needed them to fix (one was a signal loss, and they attributed to a faulty splitter; came out the next day to replace; another was just a simple unit reset - updated programming - for my box).

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//