BeckiB@Dish
Englewood,#2UPDATE Employee
Tue, November 20, 2012
I would need to review your account before I can determine the proper resolution for you. Please email me at [email protected].
Becki Barned
DISH Internet Response Team
DanHill
Alexandria,#3Author of original report
Fri, November 16, 2012
My location is incorrect in the report and should be Alexandia Virginia. I guess this Dish TV customer satisfaction issue could be nation wide.
DanHill
Alexandria,#4Author of original report
Fri, November 16, 2012
I attempted talking to your so called customer support and they tried to use the early cut off charges to force me to stay with the unreliable Dish TV. With the broken equipment repairs they were going to continue to take money each month rom my family. What makes you any different? Are you proposing Dish has made as mistake and will refund my money? They already said they would drop the equipment return box fee, but I was charged it on the bill anyway. I wish I researched your customer satisfaction policy more before signing up. Hopefully, this report helps another family from having their money taken as I expect you are not going to send my family's back our money. Tell us what you are doing here.
BeckiB@Dish
Englewood,#5UPDATE Employee
Thu, November 15, 2012
Signal loss and signal issues can be very frustrating. I would be happy to review your account and the charges you are referring to. Please send me an email at [email protected]. Thank you!
Becki Barned
DISH Internet Response Team