- Report: #26657
Complaint Review: Dish Network -
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Dish Network
Dishnetwork.com U.S.A.
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Dish Network ripoff consumer rip-off fraud Littelton Colorado
I have been a dish network customer for 5 years. I have been noticing that lately I was loosing PPV channels. When I checked the programming guide on the internet I also found out I was not getting all of the channels that I was paying for. I was told that I needed a new Dish 500 dish in order to receive all of the Top 100 channels that I was paying for.
I was also told that since I had the service before the changes were made I was paying for exactly what I was receiving. My monthly bill is the same as someone taking the top 100 package today. I could not understand how they can get away with this.
They will give a free dish system to new customers, but will do nothing to help old customers. I was told I could get a free 500 dish if I upgraded to 150 channels and or enrolled in credit card auto pay. If I didn't want to do this, I could pay $99.95 for a new dish.
This seems to be a rip-off. I am not getting what I paid for and I for one do not want to see Dish Network get away with it.
New customers beware. It's a matter of time before you will have to upgrade to watch your programming
Michael
Toney, Alabama
I was also told that since I had the service before the changes were made I was paying for exactly what I was receiving. My monthly bill is the same as someone taking the top 100 package today. I could not understand how they can get away with this.
They will give a free dish system to new customers, but will do nothing to help old customers. I was told I could get a free 500 dish if I upgraded to 150 channels and or enrolled in credit card auto pay. If I didn't want to do this, I could pay $99.95 for a new dish.
This seems to be a rip-off. I am not getting what I paid for and I for one do not want to see Dish Network get away with it.
New customers beware. It's a matter of time before you will have to upgrade to watch your programming
Michael
Toney, Alabama
3 Updates & Rebuttals
Rob
Torrance,California,
You havn't lost ANY of the channels you pay for and you havn't been ripped off!
#2Consumer Suggestion
Thu, September 12, 2002
I am a Top100CD subscriber personally as well as an independent full-service DBS retailer. None of the channels in the Top100CD package to which you subscribe have been moved from the 119 orbital position at which you dish is pointed. You have not lost any of the channels for which you pay. To the contrary, many additional channels have been added to the package since the time you got the system. You may see a few less Pay-For-View channels now (I don't know for sure because I havn't counted the number of PPVs on each satellite) but they are not part of the package for which you pay. Moreover, any PPVs that moved are not showing any different events than the ones you still see. The "Dish 500" is only necessary for subscribers who want Top150 package and/or a couple of Ch's in the premium movie packages. The free upgrade deal is available to old customers that want it.
Claude
Detroit,Michigan,
Credit Card autopay is not required!
#3UPDATE Employee
Fri, September 06, 2002
Im a Dishnetwork dealer and credit card autopay is not a requirement for a discounted Dish500 Upgrade. Alot of my customers have done the upgrade without a credit card, all they had to do was sign a 1 year commitment and pay $24.95 The $99 upgrade your talking about, is if you do not want to sign up for credit card Autopay or sign a 1 year committment for service. As a dealer, I don't feel Dishnetwork owes you a FREE upgrade. The service your getting with your Dish300 is the exact same service your getting if you had a Dish500, and because of this they are not obligated to upgrade your equipment. Now I will say this, if Dishnetwork had moved a channel in your Top 100 package to the Dish500, then by all means they need to come out and upgrade your equipment for FREE so you can recieve all your channels. Dishnetwork has been preety good about this in the past, where they moved international programming to another side satellite. Dish ended up contacting customers and upgraded those people to a secondary Dish for FREE. I don't think PPV channels qualify for an upgrade, since its not a subscription based service such as HBO. A matter of fact, I think your getting more PPV channels today with the Dish300 then you where 5 years ago.
Bryon
Sherman Oaks,California,
If you want your channels, just enroll in the AUTOPAY!
#4Consumer Comment
Mon, August 26, 2002
I have been a dish customer for several months now. I enrolled in the Autopay deal. Not only is it convenient, but they do not charge for more than a month at a time. For Dish, this is cheaper than sending out a bill and processing your check. Why not sign up? If you pay your card off every month you will not get dinged with interest, you are automatically credited with payment AND you get your upgrade dish. C'mon? We all know owning satellite is a little more expensive than cable, but look at what you get compared to the crooked cable companies LIKE Adelphia.
