- Report: #1306615
Complaint Review: DISH Network - Englewood Colorado
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Author Confirmed
Why?
DISH Network
9601 S Meridian Blvd Englewood CO Englewood, 80112 Colorado, USA
Phone:
7205007201
Web:
www.dish.com
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DISH Network Service Englewood Colorado
DISH Network does not provide the service they promote and even the President of the company showed no considration on how I was treated by his departments on three no shows by his technician department. He instead put me against a wall by stating we have canceled your service with the 300.00 disconnection fee or I can turn back on and setup another technician appointment. What was I suppose to do that point? Here is the story of bad service: Our hopper and joey keep losing signal and you have to turn the box off three or four times to change the channel if the box is recording. We had to turn off the auto primetime recording or we couldn't watch tv. I received calls from DISH that they see the problem on their side from reports. Wednesday, May 4, 2016 had appointment 8-12 at 11am got an email that it had to be cancelled. Rescheduled on Saturday, May 14, 2016 and they are suppose to call an hour prior to arrival. No phone call and I called them around 4:15 and said I have no call. Put me on hold and came back said the technician said he called and no one answered. Which is a lie because I had my phone the whole time and I checked my number under appointment and it was listed correctly. Blew up like a monster and the operator said he would give me a one time $30.00 credit, 2.00 off the outdoor package and 10.00 off bill for 6mos. Rescheduled appt to Thursday, May 19, 2016 8-12pm. Call them at 12:30 no phone call they say the appointment does not show up. Get supervisor told him to talk to the operator I had on Saturday he will remember. Comes back on the line and says I talked to the operator and then our technician dept and they didn't follow procedures. The appointment got cancelled but they never contacted us to notify you. I said then I want out of my contract with no fee. Talk to a lady in that dept. She says I can do $20.00 off for 6mos. I said the guy on Saturday offered me discounts. She says I only have the 30.00 credit and nothing else. I state again I want out of my contract with no fee since all you do is false promises. Then get transferred to her supervisor and same thing. Then I get transferred to the president and I explained above of his game. I have felt like such a number and nobody. They showed they do not care about service. The president did say they take complaints and I said I want to file three: customer service, technician dept and your contract dept.
