- Report: #896122
Complaint Review: Dish Network - Palatine Illinois
Reported By:
Njoynadream -
Lakeland, Florida, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Dish Network
Dept 0063 Palatine, 60055-0063 Illinois, United States of America
Phone:
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Dish Network Bogus charge for returning equipment 18 months later Palatine, Illinois
In Feb 2011, I moved and cancelled my Dish Network account (my contract was over.) The representative informed me I had to climb on my roof and remove the satellite and return it along with the other equipmet or I woudld be charged. I asked, "Why they could not send out an installer to remove the satellite and pick up the equipment?" I was informed that the installers were not allowed to received returned equipment but she would send me a couple boxes and mailing labels for my convenience.
I was informed that after I return the equipment, Dish Network would refund me any unused money on my account.
I returned all the equipment in one box in Feb 2011, and received my refund in March 2011 for all unused money on my account.
Now on June 11, 2012, I receive a collection letter from Afni Inc letting me know I owe Dish Network $16.05 or "We may furnish information about the account to the credit bureau." I called Afni Inc and spok with Mark (employee # 64352) to find out why I owed Dish Network $16.05 and he informed me that it was the shipping charges from the return of my equipment. At first he said the charges were ($15.00 for shipping and $1.05 for taxes) when when I questioned why there was taxes on shipping, he changed his story and said the $1.05 was for "Misc Adjustment Charge".
When I questioned how they could have sent me a refund of over $55 in March 2011 and then send me to collections 13 months later. He stated that the shipping charges were not put on my account until April 2011. This was 3 months after I returned the equipment.
Seems like a great way for Dish Network and Afni Inc to collect a lot of money without much trouble as most people would not have any paperwork from over a year ago for equipment they had returned. And majority of people would just pay the $16.05 to keep from having a blenish on their credit report. If you multiple it by the hundred of thousands of customers that have cancelled their account, that is a lot of easy money.
Seems to me Dish Network and Afni Inc have them a great little scam going here.
I was informed that after I return the equipment, Dish Network would refund me any unused money on my account.
I returned all the equipment in one box in Feb 2011, and received my refund in March 2011 for all unused money on my account.
Now on June 11, 2012, I receive a collection letter from Afni Inc letting me know I owe Dish Network $16.05 or "We may furnish information about the account to the credit bureau." I called Afni Inc and spok with Mark (employee # 64352) to find out why I owed Dish Network $16.05 and he informed me that it was the shipping charges from the return of my equipment. At first he said the charges were ($15.00 for shipping and $1.05 for taxes) when when I questioned why there was taxes on shipping, he changed his story and said the $1.05 was for "Misc Adjustment Charge".
When I questioned how they could have sent me a refund of over $55 in March 2011 and then send me to collections 13 months later. He stated that the shipping charges were not put on my account until April 2011. This was 3 months after I returned the equipment.
Seems like a great way for Dish Network and Afni Inc to collect a lot of money without much trouble as most people would not have any paperwork from over a year ago for equipment they had returned. And majority of people would just pay the $16.05 to keep from having a blenish on their credit report. If you multiple it by the hundred of thousands of customers that have cancelled their account, that is a lot of easy money.
Seems to me Dish Network and Afni Inc have them a great little scam going here.
1 Updates & Rebuttals
Mark H DISH
Englewood,Colorado,
USA
DISH
#2UPDATE Employee
Fri, June 29, 2012
Hello Njoynadream, I work for DISH and am sorry that the receiver return fee was not explained to you upon cancellation. I would be happy to review the DISH account and see how I may help. Please email with all your DISH account information so we can help you further.
Thank You
Mark Haakenson
Social Media Representative
DISH LLC
[email protected]
3 pm 11 pm Sunday though Thursday
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