- Report: #337790
Complaint Review: Dish Network - Woburn Massachusetts
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Dish Network
PO Box 4034 Woburn, 01888-4034 Massachusetts, U.S.A.
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800-333-3474
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Dish Network, Dish TV, Echostar Satellite Unauthorized Charge on Debit Card for $400, Dish Claims Equipment Not Returned Woburn, MA Woburn Massachusetts
Dish network has ripped me off repeatedly since I signed with them almost a year and a half ago but this week was the worst yet. I happened to look at my bank balance online and saw a $400 debit from Dish. I immediately called to find out what it was, thinking they must have made a mistake. I was told that it was a charge for equipment that was not returned. Not true. On March 24 I had installers come to the house to replace a non-functioning 622 receiver with a 722 that has been working fine since. They took the old unit with them! Maybe they never logged it back in or something but that is not my problem.
So after spending a while on the phone with someone whose accent I couldn't understand, I was finally told that they would look into it but it would take 2 to 3 weeks. I got agitated at this point and said no way--why should it take 2-3 weeks to reverse a fraudulent charge. The woman then agreed to have it taken care of in 3-5 days but something about her told me she was just trying to get me off the phone.
So just to be sure I called again today. I got someone who looked up my case and again told me it would take 3-5 days but he had to check with the dispatcher to find out if the equipment was ever returned. I repeated again that it was not a matter of it being "returned" because they took the broken unit with them. I have now been on hold for at least a half hour while he supposedly gets in touch with the dispatcher (on a Friday afternoon--yeah, right). I've written this entire report while on hold. I do not expect him to even come back on the phone--I'm giving it another few minutes and then I'm giving up. Monday I will go to my bank and file a fraudulence claim.
By the way the 622 unit that was replaced was the third one that had the exact same technical problem where the unit would suddenly stop working and try to restart itself contiunually. They sent me replacement units (and yes, I sent back the bad ones) until I finally raised hell and demanded upgraded equipment, which of course this ripoff company charged me for. Then after they finally brought me a working unit, they had the nerve to charge me $29 for the service call--to replace their faulty equipment! As soon as this issue of the $400 is resolved one way or the other I'm done with them. I'll just go to Cablevision or FIOS. Enough is enough. This company needs to be investigated!
Jeff
Hoboken, New Jersey
U.S.A.
So after spending a while on the phone with someone whose accent I couldn't understand, I was finally told that they would look into it but it would take 2 to 3 weeks. I got agitated at this point and said no way--why should it take 2-3 weeks to reverse a fraudulent charge. The woman then agreed to have it taken care of in 3-5 days but something about her told me she was just trying to get me off the phone.
So just to be sure I called again today. I got someone who looked up my case and again told me it would take 3-5 days but he had to check with the dispatcher to find out if the equipment was ever returned. I repeated again that it was not a matter of it being "returned" because they took the broken unit with them. I have now been on hold for at least a half hour while he supposedly gets in touch with the dispatcher (on a Friday afternoon--yeah, right). I've written this entire report while on hold. I do not expect him to even come back on the phone--I'm giving it another few minutes and then I'm giving up. Monday I will go to my bank and file a fraudulence claim.
By the way the 622 unit that was replaced was the third one that had the exact same technical problem where the unit would suddenly stop working and try to restart itself contiunually. They sent me replacement units (and yes, I sent back the bad ones) until I finally raised hell and demanded upgraded equipment, which of course this ripoff company charged me for. Then after they finally brought me a working unit, they had the nerve to charge me $29 for the service call--to replace their faulty equipment! As soon as this issue of the $400 is resolved one way or the other I'm done with them. I'll just go to Cablevision or FIOS. Enough is enough. This company needs to be investigated!
Jeff
Hoboken, New Jersey
U.S.A.
4 Updates & Rebuttals
Jeffrey
Hoboken,New Jersey,
U.S.A.
Dish reimbursed me
#2Author of original report
Mon, July 07, 2008
Just wanted to put closure to this. After I contacted thge Better Business Bureau of Denver (which handles Dish complaints), I received a call two days later from someone in their dispute resolution department. He said he would reverse the $00 charge and give me a month's free service. It took about 10 more days, but much to my surprise, and satisfaction, he did come through. So as of now I'm still with dish, but one more screw-up and I'm going to cable.
Jeffrey
Hoboken,New Jersey,
U.S.A.
Refund granted!
#3Author of original report
Wed, June 18, 2008
Today, 12 days after the money was withdrawn from my account, the $400 was returned to it. What worked was filing a complaint with the BBB of Denver. I strongly suggest anyone with a gripe against Dish do that. You can do it online and it's easy. I got a call from someone from the Dish "dispute resolution team" who promised I would get the money returned. It took a full week but he did keep his word. I'm still wary of Dish and may bolt for cable but for now I just want to watch TV for a while and not deal with these people.
Jeffrey
Hoboken,New Jersey,
U.S.A.
BBB acts quickly but still no refund from Dish
#4Author of original report
Sat, June 14, 2008
A few days after I posted this report I filed a claim with the Better Business Bureau. Two days later I got a call from a guy with the Dish dispute resolution team apologizing for the "mistake" and agreeing it never should have happened. He said that he would reverse the charge and also give me a free month of service. He gave me his personal number too. It is now 5 days later. My Dish statement online SAYS a refund has been issued but that money has yet to show up in my bank account (the refund was issued on Thursday, today is Saturday). I left one voice mail with the guy (it was a legitimate number) but he has not returned my call yet to let me know if and when the money will be in my bank account. SO for now the jury is still out. But the moral of this story is if you have a problem with Dish they DO seem to respond to BBB complaints. You have to go to the site of the Denver office of the BBB.
Jeffrey
Hoboken,New Jersey,
U.S.A.
Still no resolution
#5Author of original report
Fri, June 06, 2008
After being kept on hold for close to an hour, I was told the dispatcher could not be reached and to call back in 24-48 hours.
