- Report: #845282
Complaint Review: Doc Auto - Santa Cruz California
Reported By:
Raven -
Santa Cruz, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Doc Auto
908 Ocean Street Santa Cruz, 95060 California, United States of America
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Web:
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Doc Auto - Price guaging= Do not go their!!! Santa Cruz, California
Went to Doc Auto to get my "check engine" light removed to get a smog certificate. The Doc Auto Rep called me after their technician noted that I needed a thermostat and a new o2 sensor. He quoted me 230 dollars for the o2 sensor and 150 dollars for the thermostat -stating that the thermostat needed the housing and everything. I rejected these quotes know better. Sure enough I called O'Reilly's, Winchester and Napa auto parts and the first of all the thermostat was $16.99!! 132 dollars less than what doc auto quoted. Then I rec'd the pricing for the O2 sensor and it was 120 dollars. $110 dollars less than what I was quoted.
Doc auto is obviously trying to make a profit off of their parts. Do not go to them because they cannot be trusted. Now I am wondering if I even needed these items. Did they take as long as they stated?
There are better shops in Santa Cruz.
Doc auto is obviously trying to make a profit off of their parts. Do not go to them because they cannot be trusted. Now I am wondering if I even needed these items. Did they take as long as they stated?
There are better shops in Santa Cruz.
2 Updates & Rebuttals
Raven
Santa Cruz,California,
United States of America
rebuttal
#2Author of original report
Mon, February 27, 2012
Wow - do you have family working there?
To not know you don't need the entire housing for thermostat is embarassing to the auto shop. Everyone knows this and has nothing to do with a cheap part. It is unnecessary parts. Now who has emabarrassed themselves? Go find something else to do. Secondly, I am selling the vehicle and have told them as such. Why would I want the most expensive parts for a car I won't have in a couple of weeks? They knew this going in. I am 50 years old and have obviously had a lot of cars and worked with alot of shops. What they did is wrong and clearly fraudulent. Hope you get a life soon.
Bubba Lee
REd Deer,Alberta,
Canada
Of course they mark up parts
#3Consumer Comment
Mon, February 27, 2012
Of course they mark up parts
A automotive repair shop will go broke if it only charge labour.
The other thing you should know is when you have a car repaired at a good shop they are NOT going to use the cheapest part available in most cases.
The repair shop has a goal of repairing your car in a way that it will never fail in that way again. To do that you buy the most long life or most reliable part available.
So we take the Cheap thermostat at $16.99, I won't instal that because I know you will be back in less than a year mad at me so I instal the $24 ish (shop cost) name brand part and I need to mark it up to make any money at all so $45.00 ish parts cost and an Hour plus top up coolant $150.00 and you don't need to change this again for the life of the car.
Next The 02 sensor.
This is an emissions and fuel economy critical part.
This is also a fairly risky part to change on many vehicles. Extra risk means more markup.
Preferred part supplier, Original Vehicle Manufacturer. If that is not available a noted brand name.
So you get charged $145.00 rather than $110.00 for the part and it doesn't need replacement ever again.
I do have a question, Did they offer to not charge the diagnostic fee if the repair was done there?
Unless you are a skilled mechanic you just ripped yourself off.
Hope you enjoy embarrassing yourself on the net. Cause you just did.
