- Report: #1493830
Complaint Review: DocuSign -
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Author Not Confirmed
Why?
DocuSign
United States
Phone:
206-965-8590
Web:
docusign.com
Categories:
Business Rating:
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DocuSign False Advertising Horrible Customer Service
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This company uses a bait and switch method by not advertising their true pricing. We have been paying $40/month for the esignature service and then we recently contacted and demanded to pay $10,000 up front to keep our account. They stated we are in violation of their policy, a policy which is not disclosed in their advertising or prior to processing your transaction.
Every time I try to contact this company I spend hours on the phone being transferred from one to department over seas to the next and no one has an answer. It it unbelievable a company that simply provides a simply piece of software can operate like this. Andy Phan was the demanding Sales representative.
