- Report: #1329844
Complaint Review: DocuSign - Seattle Washington
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Author Not Confirmed
Why?
DocuSign
1301 2nd Ave., Suite 2000 Seattle, 98101 Washington, USA
Phone:
206-219-0200
Web:
https://www.docusign.com/
Categories:
Business Rating:
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DocuSign Misrepresented their interface with Calyx Point Seattle Washington
March, 2016: Conversed w/ Joe Gallagher of Docusign(DS). He stated that if I signed for an annual account instead of monthly that I would receive better support and would have access to a better interface between DS and Calyx Point our Loan Origination System. I signed up specifically because he said there was a specific interface between DS and Point. Pd $1,293.75 on 3/26/16 for 500 envelopes. DS couldn't schedule 1st training till 4/22/16 with Kimisha Turner. During first training I noticed that the interface (the print driver) seemed to be generic for all software programs and not specific for Point. Kimisha spent time on how to setup templates. 5/13/16 had 2nd training with Kimisha since she was on vacation for 2
weeks. She confirmed that there was no specific interface for Point. She also said that the Print Driver did not work well with Point and recommended that we setup templates for every form individually that we use, which would be about 80 forms. So it became obvious that it was going to be very time consuming for us to use DS. After spending more time with DS templates, I called Joel Bauer, our Account Manager about our struggles. He had no suggestions, so on 5/18/16, I sent a detailed email to Joel that I had decided to dispute the charge unless DS could offer a solution. No response from Joel, so on
5/26/16 I filed the dispute. My CC company, Chase, retrieved a prorated refund of $1273.75. DS quickly charged my CC again on 6/2 for the same amount, so I disputed again and Chase entered a block so DS couldn't charge my CC. I received billing emails from DS on 6/2, 7/3, 8/2 and 9/2. Each time I emailed their billing department requesting to close my account and why and left messages on their VM. Each time I received no response. Finally on 9/22 a female sales rep called and asked about my status.I gave her the entire hx. She said that DS might take me to collections.I told her that would be unfair since DS lied from the start about the interface with Point. She also said that she would email her contact information. Of course that never happened. Their customer service is a joke!
