This company is totally fake
They will correspond with you, on Internet, until such time as they have received money from you, and then never again. They are making an incredible good job at convincing you that they are genuine. That includes running an apparently independent "customer feedback" website, where the only thing they do is talk to themselves.
This pseudo-forum has several avatars including ukfakeidreview.com/dofake-reviews/. You will find there very convincing user testimony and webmaster feedback. The only issue is that nobody except this fake company ever posts anything there. It's all Questions and Answers by themselves to themselves. Just try and post a comment on this forum, and wait a year while it remains whith the status "awaiting for moderation", while other "customer comments" with a more recent date keep popping up, telling you how, yes, they finally got their product after waiting 2 or 3 months with no feeback at all in the menatime but it was well worth it, yeah !...
The straight strory is: this is an elaborated and intelligently run SCAM. You are sending money into China (or within China in my case) and you never, ever, get back anything from them, whether product or email.
As a side note : any company that offers unlimited fakes from an unlimited number of states... that is a red flag to start with -so I learnt the hard way.
Don't send cash to them, report them on the net, help the web get rid of that kind of pirates, drive them out of "business"