Complaint Review: Dominos Pizza BB&C Enterprises - Roanoke Virginia

I make a decent living driving. For me, driving is just a JOB, not a career. When I graduate college next year, I will embark on my second CAREER and be able to give up the JOB. But for now, I choose to do what I do, I do it quite well, I have a lot of fun, and I am compensated fairly.

Russ, I can tell you that 30 cents a mile will not cover the cost of operation of any vehicle. I have been in fleet management and an owner operator of commercial vehicles and can guarantee you, based on my experience, that is an impossible number to achieve. Think about it. Gas alone at $3/gallon on the junkers these people usually drive that get 10 mpg in town is 30 cents a mile! Just for gas. Even at 20 mpg around town would be 15 cents a mile for gas alone! Then there is the cost/value of the car minus what you sell it for after wearing it out divided by the miles driven. Then there is the cost of maintenence, like more frequent oil changes, more frequent brake jobs and tire replacements. Then there is the cost of insurance, registration, etc. And, if you are making a car payment this has to be figured in too. OK, now for the paid for 91 Camry cost breakdown. Based on 100 miles per shift to give you the benefit of the doubt, as more miles create a lower cost per mile figure. We will give a generous 15mpg around town average. We will assume insurance is $80/month We will assume registration of $40/year We will assume 1 oil change per month at $40 We will assume that repairs average $100/month on that 15 year old car over the cost of a year. We will assume you paid $1500 for it and sold it for $800 after you destroyed it delivering pizza. These costs are all conservative, and your actual cost would be higher, especially the insurance, as legally you need a commercial use rider on your policy to legally deliver pizza. That is about $150/month more. 100 mi/shift x 5 days a week x 4.33 weeks in a month = 2165 miles per month =25980 miles per year. Gas cost based on $3 average at time of posting. 15 mpg generous average = .20 per mile gas cost. $40/year registration = $3.33/month $800/year depreciation/devaluation cost= $66.66/month Gas 2165 mi/mo div by 15 mpg = 144.33 Gallons/month x $3/gallon = $432.99 mo/gas Summary of monthly charges divided by 2165 miles/mo average. Gas: 432.99 Ins: 80.00 Reg: 3.33 Dep: 66.66 Rep: 140.00 --------------- $722.98 conservative cost per month to drive 2165 miles/month = 33.3 cents per mile. The real cost is much higher in reality. I have done this business while in the USAF in AZ in the early 80's. Reality: Gas: $600 Ins: $140 Reg: $5 Dep: $100 Rep: $250 ------------- $1095/mo cost to drive 2165 miles =.51 CPM Now base that cost on a person who only drives 50 miles per shift instead of the 100 calculated. $795 divided by approx 1080 miles = 74 CPM If you are using a newer car, your depreciation ,registration and insurance cost may be triple the above figure. Bottom line is here, in reality it costs you about 75 cents per mile average to operate your car to deliver pizzas. The average delivery being a 5 mile round trip means that delivery costs at least $3.75 and you are doing it for free or $1.50! Best case scenario you get a $2.00 tip average. Tou are still 25 cents in the hole per delivery. You are getting minimum wage if you are lucky, less 25 cents per delivery. If doing pizza delivery was financially feasable, the companies would be providing the vehicles, gas, insurance, etc.. Think about it.

Given the cost involved to delivering a pizza, I really think that $8-10 to deliver a pizza is realistic. The $1.50 that is ridiculously low. I used to live in Arizona. In the summer, it could get up to 115 degrees. I don't want to pick up my own pizza. 1.50 is nothing for such a convenience. Then when the pizza driver arrived, I'd give him 3 dollars and change. Stiil a great deal. But Dominos would never charge the fair market price because it would look bad, and there would be a public outrage. Many people are upset about actually having to pay the $1.50, which is incredible. However, someone is picking up the cost of delivery, and it is you drivers. I just can't see how you could possibly make money. Dominos is using you to provide a free service to them. Of course, it's very smart on their part. But you can be smarter and just quit. There's no shortage of crappy jobs. There's a pizza place near me that doesn't deliver. But they've contracted with an independent food delivery firm. A $9.50 pizza costs $8.00 to deliver + 16% gratuity. It's really not unreasonable.

Given the cost involved to delivering a pizza, I really think that $8-10 to deliver a pizza is realistic. The $1.50 that is ridiculously low. I used to live in Arizona. In the summer, it could get up to 115 degrees. I don't want to pick up my own pizza. 1.50 is nothing for such a convenience. Then when the pizza driver arrived, I'd give him 3 dollars and change. Stiil a great deal. But Dominos would never charge the fair market price because it would look bad, and there would be a public outrage. Many people are upset about actually having to pay the $1.50, which is incredible. However, someone is picking up the cost of delivery, and it is you drivers. I just can't see how you could possibly make money. Dominos is using you to provide a free service to them. Of course, it's very smart on their part. But you can be smarter and just quit. There's no shortage of crappy jobs. There's a pizza place near me that doesn't deliver. But they've contracted with an independent food delivery firm. A $9.50 pizza costs $8.00 to deliver + 16% gratuity. It's really not unreasonable.

Given the cost involved to delivering a pizza, I really think that $8-10 to deliver a pizza is realistic. The $1.50 that is ridiculously low. I used to live in Arizona. In the summer, it could get up to 115 degrees. I don't want to pick up my own pizza. 1.50 is nothing for such a convenience. Then when the pizza driver arrived, I'd give him 3 dollars and change. Stiil a great deal. But Dominos would never charge the fair market price because it would look bad, and there would be a public outrage. Many people are upset about actually having to pay the $1.50, which is incredible. However, someone is picking up the cost of delivery, and it is you drivers. I just can't see how you could possibly make money. Dominos is using you to provide a free service to them. Of course, it's very smart on their part. But you can be smarter and just quit. There's no shortage of crappy jobs. There's a pizza place near me that doesn't deliver. But they've contracted with an independent food delivery firm. A $9.50 pizza costs $8.00 to deliver + 16% gratuity. It's really not unreasonable.

On another thread (re: Pizza Hut), someone did the math and calculated that with, say, a 1991 Toyota Camry, the actual costs came out to around .30/mile.

To all pizza delivery drivers, Approx.18 years ago, I delivered pizza with my own vehicle for extra cash while in the military. If I knew then what I know now, I never would have done it. And, now when I order delivered pizza, I usually tip 5 bucks if it was on time and the driver has a decent appearance and attitude. You cannot actually make money doing this when you figure in all of the ACTUAL COSTS. With the cost of the vehicle itself and what it will cost to replace it, the gas, insurance, maintenence, etc.. It is barely break even. Even if you have a 10 year old junker that is paid for, you still have to replace it when you wear it out delivering pizzas for someone else's profit. The ACTUAL cost of operating that vehicle is very close to $1 per mile, so keep track of your mileage each day, then multiply miles times $1 and deduct that total from your daily earnings. Now divide that by the hours you worked. You might make $2 an hour if your lucky. If it was financially feasable to provide "free" pizza delivery, or do it for that $1.50 fee, the pizza companies themselves would be providing the vehicles to do it. Furthermore, to do it legally, you need to have commercial insurance as you are providing a paid service with your vehicle which makes it a commercial vehicle. This means that you are violating your insurance contract, and if you have an accident while delivering pizza, your company could legally deny your claim and/or cancel your insurance policy. The owners of these companies are fully aware of this, but do not care. It is outright exploitation of people who do not understand this. There should be a crackdown on this industry.

I used to work at Dominos pizza. Thank god it is franchised. The owner Dain is a top of the line guy, no nonsense but cares about the employees. You do the job he has his store managers assign to you, then you never worry about a job. He pays a competitive hourly pay and tips are overall good. I wish I could go back to work there, but right now I'm playing catch up on bills. I do understand your frustrations about the job. I work at another pizza place which has some of the above problems. What goes on there is insignificant, and you aren't forced to participate if you don't want to. WHat does remain the same is the resentment felt towards many customers. The job revolves around employees and customers. If the employees are engaging in drugs or other ill behaviors, it makes half of the job unenjoyable. I've learned to look past drugs or other things, and do get along with everyone regardless of drinking or doing drugs on the job. That makes the first half of my job enjoyable. I don't dread going to work, and actually enjoy it. The second half is the customer interaction. This is the least favorite part of my job. Let's be honest now, most (not all) customers take us for granted. They feel entitled to get their pizza delivered to them rain or shine (they think we're the d**n US Postal Service), without any form of tipping. The rhetorical B.S. phrases like (I appreciate it, we appreciate it, thanks much) don't go a long ways when no tip is given. I don't know about your system over there, but we all in this town (At dominos, little caesars, pizza hut, papa johns, mr gattis) have a neat system and code of ethics that we all seem to follow with ease. If a customer tips, they get top of the line service. If a customer doesn't tip, they get average service. If a customer is rude (They MUST be rude to you first, you must make every attempt to be polite to everyone upon initial contact) to you because they had a bad day or whatever, they get horrible service. We remember who tips and who doesn't. If someone always tips but doesn't the next time, they still get great service. The ones who never tip (they are all the same type...don't care about us and not very polite) are placed on the least priority list (their orders are left on the heat rack until the orders who tip are taken). We only do that with people who we remember never tipped before. The people who tip are always offered cheese and peppers, napkins, and other immenities. The ones who don't tip and ask for such items, get replies like we ran out or don't have any on us. If they call the store and have us bring some back out there by complaining, we usually take our time taking them after 2 or 3 deliveries. The rude customers, ones who actually are rude to you first when you've been polite to them first are the worst ones. If they curse or take their bad days out on you, they sealed their fate. I usually mark in the computer a code word like "rood" for just these types of people. Not many are like this, but we have a few. If they are plain d!cks everytime they order pizza, and they have the "rood" marked on their profile, they get cold, under-cooked pizza and poor service. If they are rude to the delivery drivers for no reason, the drivers handle it. We had one driver accused of slashing this customers tires on 3 vehicles. All the tires were slashed. Supposedly the customer cursed out the driver because the pizza was late. It wasn't the drivers fault and even tried explaining it to the customer. The driver told the customer to F-off and didn't give the customer the pizza. Later the customer met with the manager and admitted to cursing out the delivery driver but wouldn't apologize. The delivery driver got in trouble for cursing back at the customer and not apologizing. A week later the delivery driver is under investigation by the police for slashing a dozen tires on 3 cars of this customers. They couldn't prove it, and the driver got away scott free. We don't resort to adulteration of food, but simply give the level of service based on how well a customer treats us. If you want respect, you must respect others in return. Many customers don't have this mentality. The mentality some of them have is "you must respect me regardless of how I disrespect you because i'm your paycheck." What they don't realize is after awhile of seeing d!Cks like this, we don't really care after awhile. We prefer someone like that doesn't order from us, take their attitude some where else. What we do is weed out the bad apples, and take care of the good apples. We remain successful and gain 100 new customers a month, most of which are upscale from this new subdivision. The rats who don't care will find another place to order if they want pizza so bad. The "oh we can't afford a tip this time" when they just ordered 60 bucks in pizza is a bunch of horsesh!t. The moral is there are two sides to every job. Working with coworkers can be manageable. Working with customers requires vigilence, and I refuse to put my self-dignity on the line for some low rent or rude customer. I will save my self-dignity for a customer who really cares and isn't rude to me. In today's world, money talks. So does kindness. If a customer doesn't tip and lacks kindness, you think we're gonna fight over who's taking thier delivery? Heck no, we're fighting over who takes this stiffers delivery and who's taking the tipping customers delivery. Plus, people who never tip are just that, they never tip. I delivered to one people several dozen times over a few years period (not counting other drivers who took her order to her), and not once did she tip. She'd even order 50 bucks in pizza sometimes, requested everything but the kitchen sink, and never tipped. So the idea that customers who never tip might tip some day if people gave them great service is hogwash. If a person doesn't ever tip, they don't ever tip.