Jennifer
Kalamazoo,#2UPDATE Employee
Fri, October 13, 2006
Hi Rocio. I deeply apologize for the delay with your order. We have shipped both pending orders today via 2-3 day service so that you will receive them in time for your parties. I apologize that noone responded to you sooner. We are working as hard as we possibly can with the resources we have available to get all costume orders that were placed by October 10th shipped by this weekend. To anyone else reading this, please understand that it is our first priority to get the orders shipped out, so we have had to put a hold on answering email inquiries. We only have so many employees, and all of our employees are currently working on shipping orders. We are not a "rip off" company. We understand that you all want updates on your order status, and if we had the resources to answer every email within 10 minutes we would, but we are maxed out right now trying to get orders shipped. We truly appreciate your patience. Customer Support