- Report: #1126993
Complaint Review: Dr. Norman M. Fernando MD - Phoenix Arizona
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Dr. Norman M. Fernando MD
6619 N 19th Ave Suite B Phoenix, 85015 Arizona, USA
Phone:
(602) 254-5777
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Dr. Norman M. Fernando, MD Norman M. Fernando Horrible & Demeaning, Bitter about having referrals from Medicaid/Access - Cynical Jerk Phoenix Arizona
Having moved to Phoenix over a year ago, my lovely wife made her medication (insulin and others) last as long as she could. She was hoping to either find a job offering health insurance, or apply for the Affordable Care health insurance. Finally, due to an infected tooth she broke, and down to her last dose of insulin, she ended up in the hospital two days after her insurance finally became active.
The health provider referred her to Dr. Fernando. She spent several days calling to try to get someone to answer the phone, finally she sat outside his office until they came in and she got an appointment. On the day of the appointment, she arrived promptly and was greeted immediately by the incompetent and vicious staff with, "You don't have any appointment here!"
To cover their failure to properly schedule, they refused service. My wife went to the car to call HealthNet. She was asked to obtain a refusal of service notice, which would allow them to refer her to another physician. Steeling her nerves, she went back in to obtain the required form. She was belittled, told she was "stupid" for not having insurance for a year, accused of only coming there to "get drugs" and as they continued to heap insults on her, they told her there would be no form for Refusal of Service, because "We don't play that. You won't get that from us."
At this point Dr. Fernando came out of an exam room, screaming across the office and saying, "I'm not going to see people like you! I don't want to have patients like you in here. I'm not the kind of doctor you can just show up to see and get drugs." Mind you, my wife was hoping to get insulin to SURVIVE. It's not like she was asking for anything illicit.
This doctor has no business seeing patients until he deals with his anger management issues, stops being cruel to people, gets a decent office staff, retakes the Hyopcratic Oath... and perhaps gets some therapy for his egotistical narcissism. Sobbing, my wife called me from the car, explained in detail what happened and that HealthNet themselves said, "We will not being sending business to him any more!"
Whether or not they do send him more referrals is anyone's guess. However, if they do, I hope for those people sake they don't ever have a medical need.
