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Complaint Review: DresSale - Select State/Province
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DresSale
Select State/Province, China
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www.dressale.com
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DresSale www.dressale.com Scam! Do not buy merchandise! china
I ordered a petticoat from DresSale hoping that it would be delivered in time for Halloween. When a representative told me I would not receive the item until Nov. 1st I decided to find one that would arrive sooner and to cancel the order through DresSale. Their website told me to Login, go to My Orders and submit a ticket to speak with a representative about cancelling. This is the ensuing conversation from the "Ticket". The following conversation is through their on-line Chat. The final conversation is through "Customer Service".
#1
From: Consumer
October 23,2013 12:54 AM
Subject: Cancel
Additional information:
I will need this item before the promised delivery date. Please cancel my order and refund my money as soon as possible.
From: Customer Services
October 23,2013 01:08 AM
Dear customer,
I am sorry to hear that .the date you give us is too rush we will priority processing your dress,plz give us a chance and more times ,ok?
Best wishes
lelsie
From: Consumer
October 23,2013 02:13 AM
I'm sorry, it was my fault for not knowing how long it would take to ship before I placed the order. I have found another skirt that will get here in time. Please cancel my order and refund my money. I will still keep your establishment in mind for future purchases.
From: Customer Services
October 23,2013 02:23 AM
Dear customer,
Thanks for your kind .i sorry to tell you that you can not cancel the order ,since your petticoat is under processing ,if you cancel it ,you should pay for the handling fees and can not get the refund ,plz reconsider it ,we will make sure the shipping date ,and you will get it by the end of the mouth .
Best wishes
leslie
From: Customer Services
October 23,2013 03:00 AM
dear customer,
after talking with the supplier, we can let you get the item no later than 29th October
is that okay? we will ship it out today...
sara
Dressale manager
From: Consumer
October 23,2013 04:58 PM
Please do not ship this item. CANCEL my order and REFUND my money.
From: Customer Services
October 23,2013 05:59 PM
Dear customer,
I am very sorry to hear that.If you insist on canceling,the dress is almost finished and you have to pay for the cost fees.Pls reconsider.
Best wishes
Flora
Dressale group
From: Consumer
October 23,2013 06:07 PM
That is not acceptable, I told your representative LAST night, not 4 hours after I made the order that I wanted the order Canceled. I should not be subjected to your fees as I have had to tell your company three times to cancel the order and refund my money. No charge should be applied.
From: Customer Services
October 23,2013 06:16 PM
Dear customer,
Sorry for the mistake.Could you keep the petticoat for the next activity?
We will give you more discout for your next order.
best wishes
Flora
Dressale group
From: Consumer
October 23,2013 06:28 PM
Flora, Please try to understand.
I Do NOT want your petticoat. I have ordered another one from a different company. I just want my money Back.
From: Consumer
New October 23,2013 07:45 PM
I have taken this matter to my bank. Your company will not be receiving money from me EVER. Wear your goods yourself, I will be notifying everyone I can agaisnt purchasing from this company, you have no customer service.
#2
Please wait for a site operator to respond.
You are now chatting with 'Jessica'
Your Issue ID for this chat is LTK1217907461956X
Jessica: hello
Jessica: how can i help you ?
Me: I made an order yesterday for a hoop skirt. I was told it would not get here by the time I need it, so I asked to cancel the order. I have since had to request the order be canceled 4 times. I just received an email from Flora telling me that I would be subjected to charges for the item I ordered. That is not acceptable. I contacted your staff about canceling the order the same day I placed said order and it is posted on your site that no fees would be applied if that order was canceled within 24 hrs.
Me: I want this order canceled and a FULL refund
Jessica: as to the cancellation ,please send the email to
Jessica: [email protected]
Me: I have done that 4 flippin times!@!!!!!
Jessica: as i check that your order had been suspended
Jessica: and as to the cancel ,we need your email confirmationg
Me: how many emails do I have to send to your company? I have sent 4 emails confirming I do NOT want this order. I am sending another now.
Jessica: okay ,thanks
Me: It is unfortunate that you have to work for this company, my condolences.
#3
DresSale
> Date: Wed, 23 Oct 2013 03:00:55 -0600
> From: [email protected]
> Subject: Re:[Tickets ID:15958]Cancel
>
>
> dear customer,
> after talking with the supplier, we can let you get the item no later than
> 29th October
> is that okay? we will ship it out today...
> sara
> Dressale manager
Me
No it's not okay, I have placed an order with someone else, CANCEL my order from you and REFUND my money.
THANK YOU.
DresSale
Date: Thu, 24 Oct 2013 08:37:31 +0800
From: [email protected]
Subject: [RE:]RE: [Tickets ID:15958]Cancel
Dear customer,
if you insist cancelling the order, we can only refund the money to your dressale account.
because we are a seller, if we return the money to your bank or paypal account, there would be a handling charge..
if you would like to take that 15% handling charge, we can issue the money to your bank or paypal account.
thanks!
Arri
Me
Issue the money back to my bank account. Take the 15% percent, you can have it. I'm done with this process.
Me
You should have your new policy reflected on your webpage. As of now it says this....
| Within 24 hours of payment confirmation* | 24-72 hours after payment confirmation* | More than 72 hours after payment confirmation* |
|---|---|---|
| Full Refund | 50% refund of the product price, full refund of the shipping price | Refund of shipping costs only |
*When you receive an email entitled "Payment Confirmation for Order#_______ with Dressale.com", your payment has been confirmed.
Me
When will I receive my money back? And when will the order show as Canceled on my account page?
DresSale (Repeat Message)
Dear customer,
if you insist cancelling the order, we can only refund the money to your dressale account.
because we are a seller, if we return the money to your bank or paypal account, there would be a handling charge..
if you would like to take that 15% handling charge, we can issue the money to your bank or paypal account.
thanks!
Arri
Me
I have canceled order #137048, with no reply. I will now be taking this transaction to my bank to get my money back. Your customer service has sent me in circles for two days and I am fed up with your inability to serve your customers. I will not be dealing with your company ever again. I am posting ALL my correspondence online for other people to be aware of your scamming.
DresSale
hi ,
15% for handling fees.
This is not for our company,
but for manufacturer and bank service
we paid once you committed to buying.
We did not earn a cent from you,
so we also don't have the duty to pay for the handing charge for you.
thanks
colby
Me
I do insist on canceling and the joke is on you, I have spoken with my bank and you will not be receiving ANY funds from me.
