- Report: #589937
Complaint Review: DRI Symantec - Internet Internet
Reported By:
RoyFlow -
Howard Beach, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DRI Symantec
353 Ellis Street, Mountain View, CA 94043 Internet, Internet, United States of America
Phone:
650-527-8000
Web:
www.norton.com/cs
Categories:
Business Rating:
(0)
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DRI Symantec Norton Duplicated use of credit card for software never purchased Internet
Symantec offers a 30 day, $1.00 trail, that can be opted out (cancelled) during the 30 days. I cancelled - but my credit card was debited for two products. That was a month ago. I finally got the refunds. Symantec (Norton) just debited me again, for Norton 360, $74.99, which I never purchased. One must speak or 'chat' with India to request a refund. That elevator does not go to the top floor! Once they have your credit card number - they can charge anything, any time, usually on a Saturday. Getting a refund takes hours and a great deal of listening to sing-song English apologizing for the error. But no one takes responsibility for causing bank fees for overdrafts, caused by the debits that are a result of Symantec's fraudulent actions. This is not the first time Symantec has done this to me...don't give them a credit card number!
