Complaint Review: Drive Financial - Dallas Texas

In response to your rebuttal...I actually made 2 of the three payments, and then the vehicle was repoed THE DAY THE THIRD PAYMENT WAS DUE. Coincidentally 2 days AFTER I started the new job. And was advised that we had too pay 4K in order to get the vehicle. The car payment was 369.00 so----369.00x 3 =1107..on my credit report-it shows a past due of 1400.00 which incldes the late fees..so there you go..and had they wait till my first check, I could have satisfied the entire balance-instead they gave me DAYS to come up with 4K. Which is CRAZY.

I understand you are going through a hard time right now... When you were "given" your deferment and do your verbal voice authorization, we always state we are trying to submit you for a "possible" two month deferment. It is NEVER guaranteed. Also, for future reference, the company (as any other will do as well) grants deferments to help THEM with their reportable delinquency. If you weren't a large balance (15k or up) they would have waited till after the first of the next month to defer you so they could save the remaining deferments for larger balances. Next time you get a deferment, it is your responsibility to stay on top of things and call back until you are told your deferment was processed. Also, once your vehicle was repoed, there was no way it would cost you 4,000.00 to get it back unless you owed 3600.00 in past due payments. And the only way that could happen without being a charge off account (which means we would not have repoed it after a certain amount of days and payments past due) is if you 800 or 900 a month car note. To reinstate your car, you would have had to pay your past due payments plus the 400 dollar repo fees and a daily storage fee, which the daily amount is minimal... Maybe 20 bucks. At this point, if you hadn't just had a deferment, our company would have granted you a three month deferment and made you pay one payment plus the repo fee in order to get your vehicle back so that we could keep you in your car. Us having to pick up your car and AUCTION it off for 30-40 percent of what you owe on it to try to regain some of our collateral hits us where it hurts the most... our wallets! Drive bends over backwards to keep our customers in their cars. FYI.

I understand you are going through a hard time right now... When you were "given" your deferment and do your verbal voice authorization, we always state we are trying to submit you for a "possible" two month deferment. It is NEVER guaranteed. Also, for future reference, the company (as any other will do as well) grants deferments to help THEM with their reportable delinquency. If you weren't a large balance (15k or up) they would have waited till after the first of the next month to defer you so they could save the remaining deferments for larger balances. Next time you get a deferment, it is your responsibility to stay on top of things and call back until you are told your deferment was processed. Also, once your vehicle was repoed, there was no way it would cost you 4,000.00 to get it back unless you owed 3600.00 in past due payments. And the only way that could happen without being a charge off account (which means we would not have repoed it after a certain amount of days and payments past due) is if you 800 or 900 a month car note. To reinstate your car, you would have had to pay your past due payments plus the 400 dollar repo fees and a daily storage fee, which the daily amount is minimal... Maybe 20 bucks. At this point, if you hadn't just had a deferment, our company would have granted you a three month deferment and made you pay one payment plus the repo fee in order to get your vehicle back so that we could keep you in your car. Us having to pick up your car and AUCTION it off for 30-40 percent of what you owe on it to try to regain some of our collateral hits us where it hurts the most... our wallets! Drive bends over backwards to keep our customers in their cars. FYI.

I understand you are going through a hard time right now... When you were "given" your deferment and do your verbal voice authorization, we always state we are trying to submit you for a "possible" two month deferment. It is NEVER guaranteed. Also, for future reference, the company (as any other will do as well) grants deferments to help THEM with their reportable delinquency. If you weren't a large balance (15k or up) they would have waited till after the first of the next month to defer you so they could save the remaining deferments for larger balances. Next time you get a deferment, it is your responsibility to stay on top of things and call back until you are told your deferment was processed. Also, once your vehicle was repoed, there was no way it would cost you 4,000.00 to get it back unless you owed 3600.00 in past due payments. And the only way that could happen without being a charge off account (which means we would not have repoed it after a certain amount of days and payments past due) is if you 800 or 900 a month car note. To reinstate your car, you would have had to pay your past due payments plus the 400 dollar repo fees and a daily storage fee, which the daily amount is minimal... Maybe 20 bucks. At this point, if you hadn't just had a deferment, our company would have granted you a three month deferment and made you pay one payment plus the repo fee in order to get your vehicle back so that we could keep you in your car. Us having to pick up your car and AUCTION it off for 30-40 percent of what you owe on it to try to regain some of our collateral hits us where it hurts the most... our wallets! Drive bends over backwards to keep our customers in their cars. FYI.