- Report: #74764
Complaint Review: Drive Financial - Dallas Texas
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Drive Financial
8585 N Stemmons Frwy Suite 1100N Dallas, 75247 Texas, U.S.A.
Phone:
888-2224227
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Drive Financial ruthless, uncaring, harrassing company- I need help Dallas Texas
My husband and I financed a car in 4/03 through Drive. I made the car payments every month until my husband decided to leave with the car in late 7/03. He changed the mailing address and phone number in the account so I did not receive any information from Drive. In late 11/03 I received a call at work from Drive stating that my husband had not paid the last payment. I explained the situation that I am in. I am now the only source of income in my household. I have been left with all the expenses for my daughter and home. I told them that I was unaware that my husband was not keeping up with the payments.
Almost everyday for the next week I received a call at work. I explained to the rep that personal calls at my place of employment are prohibited. Drive had erased my home number. I was asked to give them my home number which I did. I asked Drive how I could get my name taken off of the account and was told that was not their problem and that they needed payment. I was told that they would not contact me at work any longer.
Yesterday, I received a phone call at WORK and was told that the car payment still has not been made. I reminded them that I was told I would not be contacted at work. The rep got very aggressive yelling at me, telling me that he would call me everyday at work even if it cost me my job. He threatened me and taunted me when I told him that I would report him if he did not speak to me in an appropriate manner and stop contacting me at work. He then told me to write his number down and memorize it.
Drive has not only been harrassing me, but my parents and my grandmother as well. My mother has been left my account information on her answering machine to include the amount owed. I thought it was against the law to disclose personal information. They have called my mother's home numerous times and drove her to call them and ask for the calls to stop. She was told that her number could not be removed from their call list.
I have been constantly trying to get my husband to call them and make arrangements, but he tells me that he calls and then Drive tells me that he doesn't. I have asked him to refininace the car in his own name, but thus far he hasn't. I do not know what to do.
I cannot afford to make the car payments especially when I have no access to the car. I am struggling to keep a roof over my head and my child's. I have tried to be cooperative with Drive contacting my husband when they cannot, but my efforts go unnoticed. I understand Drive wants the car payment, but being rude is not the answer. I have filed a complaint with the FCC yesterday after the phone call from Drive nearly cost me my job.
I am doing the best I can, but cannot seem to get help from either my estranged husband or Drive. I have told them on several occassions that if my husband does not pay the payment to repo the car, but instead they continue to call and harrass my family.
If someone can help, please do...I am sick of Drive and my nonpaying husband.
Jenna
N. Augusta, South Carolina
U.S.A.
Almost everyday for the next week I received a call at work. I explained to the rep that personal calls at my place of employment are prohibited. Drive had erased my home number. I was asked to give them my home number which I did. I asked Drive how I could get my name taken off of the account and was told that was not their problem and that they needed payment. I was told that they would not contact me at work any longer.
Yesterday, I received a phone call at WORK and was told that the car payment still has not been made. I reminded them that I was told I would not be contacted at work. The rep got very aggressive yelling at me, telling me that he would call me everyday at work even if it cost me my job. He threatened me and taunted me when I told him that I would report him if he did not speak to me in an appropriate manner and stop contacting me at work. He then told me to write his number down and memorize it.
Drive has not only been harrassing me, but my parents and my grandmother as well. My mother has been left my account information on her answering machine to include the amount owed. I thought it was against the law to disclose personal information. They have called my mother's home numerous times and drove her to call them and ask for the calls to stop. She was told that her number could not be removed from their call list.
I have been constantly trying to get my husband to call them and make arrangements, but he tells me that he calls and then Drive tells me that he doesn't. I have asked him to refininace the car in his own name, but thus far he hasn't. I do not know what to do.
I cannot afford to make the car payments especially when I have no access to the car. I am struggling to keep a roof over my head and my child's. I have tried to be cooperative with Drive contacting my husband when they cannot, but my efforts go unnoticed. I understand Drive wants the car payment, but being rude is not the answer. I have filed a complaint with the FCC yesterday after the phone call from Drive nearly cost me my job.
I am doing the best I can, but cannot seem to get help from either my estranged husband or Drive. I have told them on several occassions that if my husband does not pay the payment to repo the car, but instead they continue to call and harrass my family.
If someone can help, please do...I am sick of Drive and my nonpaying husband.
Jenna
N. Augusta, South Carolina
U.S.A.
1 Updates & Rebuttals
Tim
Valparaiso,Indiana,
U.S.A.
You may also want to consider civil remedies
#2Consumer Comment
Fri, December 12, 2003
Jenna, unfortunately what you probably need most right now is a lawyer, but that's probably also the last thing you can afford. Most likely, you have more of a claim against your husband than you do against Drive. First, to get them to stop calling you at work you will have to send them a certified letter with a return receipt. Simply telling them over the phone is not enough. Even after writing a letter, I'm not sure that they are required to stop calling you at work. I have recently learned that companies that you owe money to, if they are dealing with you directly, are not under the same constraints as collection agencies or outside attorneys. Next, you have the issue of your husband. If your name is the only one on the title I would suggest demanding that your husband return it. If he does not, you may want to call the police, report it stolen, and let them know where they can find it (if you know). If you are going to be the only one paying for the car and/or dealing with the financer, you should at least have possession of it. If his name is on the title this route won't work. You may also want to consider civil remedies. Unfortunately this will probably be difficult without a lawyer. I'm pretty sure you have some good options here. You may be able to get an injunction against Drive, or have the debt assigned entirely to your husband, or force Drive to repossess the car. You also may be in a situation where bankruptcy is warranted, and you could have claims against Drive for the way that they have handled the situation. I can't say for certain that any of these are actually options available to you, and I can't in good conscience give you any specific advice because I don't want to tell you to do the wrong thing, have you act on that advice, and then be prevented from doing the right thing. Try contacting some legal assistance agencies. They may not be able to help you, but they may be able to find an attorney who will take your fight on with terms you can handle. Also, most law schools have clinics for the indigent. If you're anywhere near a major university check to see if they have a law school, and if so see if the law school has such a clinic. These are usually free services. Best of luck to you, I hope this has been of some help.
