- Report: #1322604
Complaint Review: Driver auto repair - Katy Texas
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Driver auto repair
Mason rd. Katy, 77450 Texas, USA
Phone:
832 532 8126
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Driver auto repair Misdiagnosed an overheating issue, they say they fixed problem and pushed new brakes and rotors to up the price when the initial problem was still not fixed! Katy Texas
I had my car towed to thier shop since it was close and they assured me that they had foreign car repair experience as i own a 2002 audi. There was an overheating issue they claim to have diagnosed( found reason for overheating) and fixed by replacing coolant bypass hose, coolant flush, and oil change. They called me @ work and told me the car was running like brand new but they just happened to notice my brakes and rotors needed to be replaced even though they have nothing to do with overheating. I had noticed that myself previously so i said yes go ahead and replace them as long as the overheating issue was resolved. Once again they assured me the car was running fine.
So the next day my wife picks up the car and notices the check engine light came on and shortly after that the temp. guage went up almost to the red but then rite back down to normal. She was almost home so she parked and called driver auto repair back and told them. They did agree to have the car towed back to the shop to do another diagnosis. They call me back at work and tell me the check engine light is due to multiple missfires but they dont know why it was overheating still. They say its possible the thermostat was stuck but werent positive. I asked him what the cause of the missfires were, maybe thier connected to the overheating. He says not likely but they could replace the thermostat and see if that fixes the problem.
He says that will run me 200 some odd more dollars. By that time i didnt have that kind of money since they had just charged me $1800 for supposedly fixing the overheating issue and brakes and rotors. I asked him what we could work out since i obviously would not have okayed the new brakes and rotors had i known there was still an overheating issue. He simply says i can leave the car there until we can afford more repairs or we could try a line of credit. I say, well isnt this the reason i brought the car in for the first place? He replys that the thermostat and missfires have nothing to do with the overheating, that its a totally seperate issue. So i do some research and very quickly find out that yes indeed misfiring can very well cause overheating.
I call back and ask again where we go from here and he says they would have to do another diagnosis. Supposedly they tried but could not pinpoint the missfires and say they drove it for hours trying to get the temp gauge to fluxuate like it did on my wife previously but it never did. If thats thier definition of diagnosing an overheating issue than this shop needs to be shut down!! Needless to say i removed my vehicle from thier primisis. They did not even cosider a crack in the head gasket or a warped cylinder head which i later found out can cause misfiring and obviously overheating. Instead of driving the car and checking my brakes and rotors they should have been performing actual tests to diagnose the original problem that i initially brought the car in for.
