Natalie
Mesquite,#2Author of original report
Fri, June 15, 2007
After contacting Better Business Bureau, I still did not receive a response from Drivetime. They had until June 10th to respond to the BBB complaint but I decided to call Drivetime again because I could not stand waiting around for my refund. I was told that they tried getting in contact with me, which I didn't receive any calls or emails from them, and again I was told to go up to the dealership to have them swipe my card and credit the money. I did this and the money was refunded. BBB followed up with me and informed me that Drivetime did not respond by the deadline so I updated my report about getting my refund. I was still very disappointed that I wasn't contacted by Drivetime with any sincere apologies after such an issue. However, I did receive a call from their customer service this morning (June 15th) extending their apologies out to me, and offering a $100 as compensation. Though what I went through was a complete, prolonged inconvenience, I truly do appreciate the phone call and gesture. At this point, I am satisfied with my refund and compensation but unfortunately, I will most likely not go to Drivetime again.