- Report: #51363
Complaint Review: DSRM National Bank - Albuquerque New Mexico
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Author Not Confirmed
Why?
DSRM National Bank
Po Box 93440 Albuquerque, 87199 New Mexico, U.S.A.
Phone:
806-324-4500
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Diamond Shamrock, Total, Beacon Reported me inaccuratly on Credit Report false promises Albuquerque New Mexico
I had this gas card for 2 years and always paid it on time and in full. Last year I had to switch jobs for school, and take a pay cut.
Because of that I had a hard time paying this card off. I called customer service and worked out a payment agreement. They said it was fine for me to pay as much as I could and as long as I was paying them they would not report me as delinquent.
Now, they are reporting me 90 days delinquent when I was still paying them something! I didn't think it was fair to report me as delinquent, when I was paying them, so I called them again.
This time I spoke with a supervisor named Mrs. Smith. (no first name) She told me it was the law to report me as delinquent whether I made a payment arrangement or not. The terms were to pay the balance off every month. I think that since they agreed to my terms their terms are void.
She would not remove the blemish on my immaculate credit and I feel like they made false promises and did not follow through. As a customer of their's for two years I can't believe that they were not extending me any courtesy. I'm glad I cancelled this card and I will never buy gas from Diamond Shamrock, Total, or Becon again.
Erika
Centennial, Colorado
U.S.A.
Because of that I had a hard time paying this card off. I called customer service and worked out a payment agreement. They said it was fine for me to pay as much as I could and as long as I was paying them they would not report me as delinquent.
Now, they are reporting me 90 days delinquent when I was still paying them something! I didn't think it was fair to report me as delinquent, when I was paying them, so I called them again.
This time I spoke with a supervisor named Mrs. Smith. (no first name) She told me it was the law to report me as delinquent whether I made a payment arrangement or not. The terms were to pay the balance off every month. I think that since they agreed to my terms their terms are void.
She would not remove the blemish on my immaculate credit and I feel like they made false promises and did not follow through. As a customer of their's for two years I can't believe that they were not extending me any courtesy. I'm glad I cancelled this card and I will never buy gas from Diamond Shamrock, Total, or Becon again.
Erika
Centennial, Colorado
U.S.A.
