ddelicheagle
AUSTIN,#2REBUTTAL Owner of company
Thu, August 30, 2012
My name is Dan Delich, and I am the owner of this Eagle Transmission, and I personally worked with this gentleman claiming this report. I explained to the him, we would look into it and if the transmission had any problems, we would take care of it out of sheer customer service even though the vehicle warranty was not transferable and this gentleman was not the original owner of the vehicle when the repairs were completed. After hours of diagnostics, we pulled out the transmission to find nothing wrong inside the unit, and installed the unit for further diagnostics.
What we were getting was a communication/electrical problem that was not communicating with the transmission. We replaced multiple speed sensors and spent extensive hours of advanced diagnostics, but could not determine where the loss of communication was originating, so we had two 3rd party technicians run diagnostics, and each determined the transmission was operating normal and the problem was an electrical problem and that it could be coming from the computer, instrument cluster or a sensor. Seeing as though we had replaced both speed sensors, we informed the gentleman to have his general automotive technician diagnose the other components to determine the problem, since we are strictly transmission specialists.
At one time we even spoke with this gentleman's technician in San Antonio, and he admitted to us that this vehicle had multiple problems and that at no time did he deem the transmission to be faulty.
For those reading this, keep in mind, all these advanced diagnostics at 3rd party shops, labor for the internal transmission inspection, cost of replaced parts were never charged to this gentleman even though this warranty was not transferable to him. We covered all these expenses attempting to help him in a bind, but unfortunately we could not go any further with diagnostics because our expertise is strictly transmissions.
I take customer service very seriously, and treat all my customer's vehicles as if they were my wife or kid's. For anymore clarification, you can reach me at 512-323-2525.