- Report: #83058
Complaint Review: Earnhardt Superstition Hyundai - Apache Junction Arizona
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Earnhardt Superstition Hyundai
1360 East Auto Center Drive Apache Junction, 85219 Arizona, U.S.A.
Phone:
480-474-3100
Web:
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Earnhardt Superstition Hyundai keys held hostage, not allowed to leave, keys not returned when requested Apache Junction Arizona
My wife and I went to the Earnhardts Hyundai at US 60 and Tomahawk road in AJ. Test drove a 2004 Tibaron. Went inside with the salesman who requested our vehicle keys to perform an appraisal on our used vehicle.
Salesman came back with financing figures and right away things got ugly. I acknowledged we were slightly upside down on our present car but asked why it seemed like they were double dipping. They bumped up the price of the new car to justify trade in value and added the entire payoff amount onto the end of the loan. I was told that I was mistaken.
At this point I first asked for my keys. Now the sales manager came out of the sales office (One way windows on the office so you can't see in). Wanted to know what the problem was. I repeated my request for my keys a least 6 times. He stated "When you calm down, I'll get your keys".
Since my wife was present and I didn't want an altercation, I repeated my opinion that they were double dipping. "NOT TRUE" the manager stated.
After more discussion I repeated my request for my keys and the manager left. He returned a little later, without my keys, with new pricing. $200 a month less that the original.
At this point I again got angry and demanded my keys. He was still trying to sell the vehicle to us. I then stated that because of their actions I would not buy from them and would not sign anything, and I wanted my keys.
Again the manager left and after a few minimutes returned with my keys. We were then ALLOWED to leave, but only after one more attempt to close the deal.
I had a very similar experience with Earnharts about 10 years ago. It involved spikes in the road and guards at the exit gates. Swore I would never go back. See Rip-off Report http://www.ripoffreport.com/Auto-Dealers/Earnhardt-Ford/earnhardt-ford-would-not-retur-ADM9F.htm
Against my better judgement I did. NEVER AGAIN!!!!!!!!!!!
Dave
AZ, Arizona
U.S.A.
Salesman came back with financing figures and right away things got ugly. I acknowledged we were slightly upside down on our present car but asked why it seemed like they were double dipping. They bumped up the price of the new car to justify trade in value and added the entire payoff amount onto the end of the loan. I was told that I was mistaken.
At this point I first asked for my keys. Now the sales manager came out of the sales office (One way windows on the office so you can't see in). Wanted to know what the problem was. I repeated my request for my keys a least 6 times. He stated "When you calm down, I'll get your keys".
Since my wife was present and I didn't want an altercation, I repeated my opinion that they were double dipping. "NOT TRUE" the manager stated.
After more discussion I repeated my request for my keys and the manager left. He returned a little later, without my keys, with new pricing. $200 a month less that the original.
At this point I again got angry and demanded my keys. He was still trying to sell the vehicle to us. I then stated that because of their actions I would not buy from them and would not sign anything, and I wanted my keys.
Again the manager left and after a few minimutes returned with my keys. We were then ALLOWED to leave, but only after one more attempt to close the deal.
I had a very similar experience with Earnharts about 10 years ago. It involved spikes in the road and guards at the exit gates. Swore I would never go back. See Rip-off Report http://www.ripoffreport.com/Auto-Dealers/Earnhardt-Ford/earnhardt-ford-would-not-retur-ADM9F.htm
Against my better judgement I did. NEVER AGAIN!!!!!!!!!!!
Dave
AZ, Arizona
U.S.A.
2 Updates & Rebuttals
Paul
Apache Junction,Arizona,
U.S.A.
Been there, done that....heres help!
#2Consumer Suggestion
Thu, September 08, 2005
My husband went in on his own and was subjected to exact same routine. He succumbed however, and bought the car. When I objected to sales manager they said they "did not need my signature!) My name is on title of old car?? They stuck him with alarm system too! We filed report with atty general's office, better business bureau and newspapers. (Of course the "bull" is a cash cow to them and they will not pursue it!) Suggest you Talk to Manager, Bobbi DelVecchio and try to resolve. The Ford we bought had a factory installed system!!! They refunded and straightened it all out. Also write Hyundai or whichever company?
Jim
Orlando,Florida,
U.S.A.
Next Time This happens! ..dealer can't take title to the trade until its paid
#3Consumer Suggestion
Sun, March 07, 2004
I'm really curious as to what you thought was going to happen to the remainder of what you owed on the trade? Do you think it was simply going to vanish? Any amount you owe STILL has to be paid. The dealer can't take title to the trade until its paid. Whatever they pay then gets figured into the deal so that you reimburse them. In effect, you will be paying for two cars! You can avoid being upside down by putting more money down and/or financing for a shorter term. What they did with the keys is just another example of why the car business needs to be FUMIGATED. If that crap was to happen to me, I'd ask the salesman to follow me to the showroom where there were other potentiall customers hanging around. I'd pull out my cell phone with 911 keyed into it and say in a voice loud enough to be haerd by others: "I told you I want my keys! You're NOT playing this game with me! You have one minute to bring me my keys or I press the "send" button and have the police get them for me." None of us needs this crap. Spread the word about this store!
