- Report: #182351
Complaint Review: Earthlink - Atlanta Georgia
-
Author Confirmed
Why?
Earthlink
Earthlink.net Atlanta, Georgia, U.S.A.
Phone:
888-Earthlink
Web:
N/A
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Business Rating:
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Earthlink is a dishonest company!!! They lie about their DSL Service quite frequently. It's because they dont provide DSL service at all in certain areas. It started when My Wife and I relocated just recently to the Houston Area. See wanted Internet Service in the new location where we lived. The first company we thought of was Earthlink. We made a terrible mistake!!! My wife talked to a customer service rep in Washington D.C. area. She asked the CSR did they have DSL Service in Texas, and the rep said yes. Here comes the hook. They wanted a credit card or check card no#. I was very reluctant to give it to the rep. My account wasnt even established, But yet Earthlink wanted a check card no#. I always do "direct billing", with any ISP provider. Earthlink said that I would be billed $19.95 a month, And if there was an cancellation that we would be billed $149.95. We asked the CSR repeatedly did Earthlink have DSL in our location, And he said yes we did. So now the real nightmare begins!!!! We had to wait for a modem to be delivered to us. Earthlink has alot of CSR's in India and the Phillipines, And they cant speak a lick of English. Apparently a modem was being shipped to us, But it took over two weeks to get the modem delivered!! The CSR's overseas are quick to get off the phone with you, because your English is too fast for them.
Once we received the modem, I hooked it up. Guess what??? No signal!!! My Wife and I spent the next two weeks, From India, the Phillipines, Kansas City, MO, and Atlanta, trying to get a Master Tech from Earthlink to provision the line. We where assured that the DSL line was activated. These people where extremely rude... Every time we threatened to cancel our service, Earthlink squirmed and assured us that the DSL service was activated. Finally we where fed up and had our services cancelled. We contacted customer service, to cancel services with Earthlink. The CSR assured there would be no cancellation fee. I also sent back the garbage modem to Earthlink. Three weeks had passed by.. I thought everything was o.k., Man was I wrong!!!! I just happen to go in my checking account, And $268.10 was missing from my checking account. I called my bank to find out what was going on. My bank told me that Earthlink.net did the transaction. I was pissed off!!! I happened to be reading some posts from other customers from rip-off.com about Earthlink. I was prepared to do battle. Earthlink continued with the lying. The CSR's where not honest at all. They try to give back partial refunds. I kept mentioning about" an unauthorized transaction". Earthlink lives on misinforming customers. I had to do an EFT Dispute with my bank. I also had to have my check card deactivated. I made the CSR in the escalation Dept in San Antonio, TX, To send me e-mail confirmation of my refund transaction. In that E-mail was the last 4 numbers of my check card. That is how the crooks took my money!!! A strong word of evidence to any customer who is thinking about using earthlink: HELL NO!!! DONT DO IT!!
Cynthia
Galveston, Texas
U.S.A.
Once we received the modem, I hooked it up. Guess what??? No signal!!! My Wife and I spent the next two weeks, From India, the Phillipines, Kansas City, MO, and Atlanta, trying to get a Master Tech from Earthlink to provision the line. We where assured that the DSL line was activated. These people where extremely rude... Every time we threatened to cancel our service, Earthlink squirmed and assured us that the DSL service was activated. Finally we where fed up and had our services cancelled. We contacted customer service, to cancel services with Earthlink. The CSR assured there would be no cancellation fee. I also sent back the garbage modem to Earthlink. Three weeks had passed by.. I thought everything was o.k., Man was I wrong!!!! I just happen to go in my checking account, And $268.10 was missing from my checking account. I called my bank to find out what was going on. My bank told me that Earthlink.net did the transaction. I was pissed off!!! I happened to be reading some posts from other customers from rip-off.com about Earthlink. I was prepared to do battle. Earthlink continued with the lying. The CSR's where not honest at all. They try to give back partial refunds. I kept mentioning about" an unauthorized transaction". Earthlink lives on misinforming customers. I had to do an EFT Dispute with my bank. I also had to have my check card deactivated. I made the CSR in the escalation Dept in San Antonio, TX, To send me e-mail confirmation of my refund transaction. In that E-mail was the last 4 numbers of my check card. That is how the crooks took my money!!! A strong word of evidence to any customer who is thinking about using earthlink: HELL NO!!! DONT DO IT!!
Cynthia
Galveston, Texas
U.S.A.
2 Updates & Rebuttals
Rj
Camden,Arkansas,
U.S.A.
That's like asking if there is water anywhere in the Sahara
#2Consumer Suggestion
Tue, March 21, 2006
Your troubles began with a foolish question: My wife talked to a customer service rep in Washington D.C. area. She asked the CSR did they have DSL Service in Texas, and the rep said yes. DSL service is not as simple as assuming that just because you have a phone line that you can get DSL. It does not work that way. Sure, Earthlink provides DSL service in Texas. It's a big state! That certainly does not mean that you have DSL available at your new home. Assuming that you live in a sub-division, one side of the sub-division could have DSL and your side may not. As a matter of fact, one side of a given street may have it and the other side not. Also, if you are DSL connected, you may have slower or faster speeds than another section of the same sub-division. DSL is a distance-sensitive technology. Customers nearer the central office have faster connections. To get any service at all, your home must be located no more than 18,000 feet from the central office. As the connection's length increases from the central office, the signal quality decreases and the connection speed goes down, down, down. You may want to visit How DSL Works Just as you did not ask Earthlink the proper questions, the Earthlink representative is certainly guilty of not asking you the correct questions before signing you up either. However, there was no need to call in the first place. All you had to do was go the Earthlink site and enter your new phone number and address to find out whether DSL service was available at your new home. As to your calling the people at Earthlink crooks, all I can say is that I've been using Earthlink for five years and have had absolutely no problems. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Rj
Camden,Arkansas,
U.S.A.
That's like asking if there is water anywhere in the Sahara
#3Consumer Suggestion
Tue, March 21, 2006
Your troubles began with a foolish question: My wife talked to a customer service rep in Washington D.C. area. She asked the CSR did they have DSL Service in Texas, and the rep said yes. DSL service is not as simple as assuming that just because you have a phone line that you can get DSL. It does not work that way. Sure, Earthlink provides DSL service in Texas. It's a big state! That certainly does not mean that you have DSL available at your new home. Assuming that you live in a sub-division, one side of the sub-division could have DSL and your side may not. As a matter of fact, one side of a given street may have it and the other side not. Also, if you are DSL connected, you may have slower or faster speeds than another section of the same sub-division. DSL is a distance-sensitive technology. Customers nearer the central office have faster connections. To get any service at all, your home must be located no more than 18,000 feet from the central office. As the connection's length increases from the central office, the signal quality decreases and the connection speed goes down, down, down. You may want to visit How DSL Works Just as you did not ask Earthlink the proper questions, the Earthlink representative is certainly guilty of not asking you the correct questions before signing you up either. However, there was no need to call in the first place. All you had to do was go the Earthlink site and enter your new phone number and address to find out whether DSL service was available at your new home. As to your calling the people at Earthlink crooks, all I can say is that I've been using Earthlink for five years and have had absolutely no problems. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
