Purchased a computer on EBay on Sept. 13th, 2017 using a "Guest" account because I was pruchasing for owner and he doesn't like for his credit card to be placed in my EBay account. Got a confirmation from EBay that purchase was successful and they were processing payment:
- Never received email confirmation from EBay or seller on purchase
- Using Ebay's procedure, tried to contact seller three times for confirmation
- Today, the 27th, was last day for purchase to arrive, according to Ebay online confirmation.
Today, when I contacted EBay directly, the fun began:
- First, tried to find a phone number or email address to send request for status to. Impossible. Even though I had Item #, system wouldn't recognize it. Finally, through online inquire, a third party gave me the 800 number for Ebay's customer service (doesn't show up anywhere on EBay's site; I looked.
- Called EBay and talked to their rep, a woman named "Chris" or "Kris". After 20 minutes, I asked her for email address that I could send my documentation to, i.e., a screen shot of both the item we were attempting to purchase and a screen shot of the EBay confirmation message. The woman insisted she could not give me an email address, that I would have to talk to an "account management" employee. Told her I didn't want to spend any more time, would like to send the documentation and let them research it, contact the seller, and get back to me. Nope, couldn't do. I hung up in frustration. First, and maybe last, time I will ever use EBay. Too diffcult to deal with when there is a problem. PayPal. Amazon, and even AliExpress do a much better job handling problems.
I acknowledge that the situation is murky, i.e., I used the Guest log-in instead of my regular account. But, I got confirmation of purchase, I knew who seller was, and I was merely seeking to confirm where things stood. I wasnt even looking for a refund; we would have liked to complete purchase if possible.
For as big as EBay is, there support system is very light, i.e., can't send them an email and difficult to call them. Would give them a "2" out of 10 rating for customer support (and I have bought a LOT of stuff from them over the years. Good riddance.