- Report: #1476390
Complaint Review: Ebay - Shanghai Shanghai
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Author Confirmed
Why?
Ebay
Shanghai, Shanghai, China
Web:
ebay.com
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Ebay tiaji_5800 vendor Tracking to somewhere else, I lost $220 trusting Ebay Shanghai Shanghai
I ordered from a Columbus Ohio company, per the listing- the first lie. The item was shipped from Shanghai. They gave me a tracking number, which I checked on frequently. When the tracking said it was delivered to my house, I went to the door, surprised that the postman didn't ring the bell as he usually does - nothing there. I called the post office and was told the tracking number was for another address in the same town, but not to me. I called the 800 P.O. number and again the local P.O. they both said it was not addressed to me and my street address. I had already figured that out, as it was not delivered to me. I gave Ebay the claim reference number given by the P.O., all they would provide legally.
The vender said it was delivered to me, so in spite of the evidence from the P.O., Ebay decided the vender must be right, not me and the US Post Office, so I am out $220 and the vender has a tidy little profit over something not sent.
1 Updates & Rebuttals
Pam
Fountain Hills,United States
Ebay supports fraud - non delivery of purchase. Be prepared to have a big fight to make then do right.
#2Author of original report
Wed, April 03, 2019
I ordered from a Columbus Ohio company, per the listing- the first lie. The item was shipped from Shanghai. They gave me a tracking number, which I checked on frequently. When the tracking said it was delivered to my house, I went to the door, surprised that the postman didn't ring the bell as he usually does - nothing there. I called the post office and was told the tracking number was for another address in the same town, but not to me. I called the 800 P.O. number and again the local P.O. they both said it was not addressed to me and my street address. I had already figured that out, as it was not delivered to me. I gave Ebay the claim reference number given by the P.O., all they would provide legally.
The vender said it was delivered to me, so in spite of the evidence from the P.O., Ebay decided the vender must be right, not me and the US Post Office, so I am out $220 and the vender has a tidy little profit over something not sent.
Ebay said they do not vreify Post Office information and I needed to get a police report. When I called thje police, they were baffled. Apparently Ebay does not understand the difference between a criminal act (murder, armed robbery, rape) and a civil act (fraud, theft). In addition, to investigate something, police nned to have a name of the perpetrator, which Ebay does not give.
So Ebay made a Post Office and a Police demand, neither of which were legal or possible.
Ebay, get your act together. Don't use "it's a marketplace" as an excuse to be irresponsible.
