Complaint Review: EdgeStar Products - compactappliance.com - edgestar.com - Austin Texas

UPDATE ~ "BUYER BE-WARE" ~ Its Been Several Business Days Now With NO E~Mail From ~ EdgeStar Products ~ http://edgestar.com/index.html U Be The Judge ~ Whether U Should Purchase Any Thing From EdgeStar Products ~ Do U Think Their Going Too HONOR Their 90 Days WARRANTY ~ Not Likely That's What U Get When U Purchased Any Product Manufactured In That Communist Country ~ RED China ~ O~ That's Right Their Not Called ~ RED CHINA ~ Any More ~ If It Quacks Like a Duck~ It's a FK'en Duck Don't Get Taken In By CompactAppliance.Com ~N~ EdgeStar Products Window Dressing Web Sites ~ They Sell Nothing ~BUT~ Seconds ~ They Put The Re-Built ~ Refurbished Parts ~ Products Manufactured In That Communist Country ~ Red China ~ In A NEW Box ~ Sell it On-Line ~N~ Call It A NEW Unit ~N~ Then DON'T EVEN HONOR Their 90 Days WARRANTY There Is NO Watch Dog To Protect The On-Line Consumer ~SO~ "BUYER BE-WARE" The Rebuttal From ~ B. Ford - Service Manager, Richlund Ventures, Inc. ~ States He Is sorry to read that the two items I purchased may be experiencing problems ~ Their Record Is Two Out of Two Defective Units ~ SO ~AGAIN ~ U Be The Judge Whether These Two Sister Companies ~ CompactAppliance.Com ~N~ EdgeStar Products ~ Sell Seconds As New Units ~ Use ~ Re-Built ~ Refurbished Parts In Their Products ~N~ Knowingly Sell Defective Units On-Line As New Units ~ Again ~ Their Record Is Two Out of Two Defective Units Manufactured In That Communist Country ~ Red China Somehow U Had Everybody Fooled ~BUT~ We Got The Truth Out Now ~N~ Now The On-Line Product Customer Knows Where U Live On-Line ~ So ~ "Forget About It" U Judge Them For What They Really Are ~ On-Line THIEVES ~ B. Ford - Service Manager, Richlund Ventures, Inc. ~ Rebutted This RIP-OFF FRAUD Report We Filed Against ~ CompactAppliance.Com ~N~ EdgeStar Products ~ With False Assurance ~N~ Is Still Trying To Con U The On-Line Customer We NEVER Received One E~Mail From ~ B. Ford - Service Manager, Richlund Ventures, Inc ~ About HONOR Their 90 Days WARRANTY ~BUT~ He Had The Time To Try ~N~ Con U a Future On-Line Sucker ~ That's If U Purchased Any Thing From These On-Line Thieves ~ CompactAppliance.Com ~N~ EdgeStar Products ~ After Reading This Report ~ If Your a Smart Product Consumer ~ You'll Stay Away From These RIP-OFF THIEVES These On-Line Thieves Change Company Web Site Name ~ Once ~ U ~ The On-Line Customer Learns That Their Just Stealing Your Money U Have Been Warned ~ U Are Now Aware in Advance To Stay Away From Both of These RIP-OFF FRAUD On-Line Companies ~N~ Richlund Ventures, Inc. ~ Another Front For These RIP-OFF FRAUD Companies ~ CompactAppliance.Com ~ http://www.compactappliance.com/ ~N~ EdgeStar Products ~ http://edgestar.com/index.html We Hope This Report Helps ~N~ Will Put This Richlund Ventures, Inc. ~ CompactAppliance.Com ~N~ EdgeStar Products Out of Business From Selling Any Thing In The FREE WORLD If U Want To Read a Real Frightening RIP-OFF FRAUD Report We Filed Against ~ [NEWAIR Products] ~ This Was Another True Scary Horror Story ~ The Night-Mare of NewAir Product ~ AF-340 Portable Evaporative Cooler ~N~ NewAir AF-350 Portable Evaporative Cooler ~ The Product is Also Known As a Swamp Cooler Thx U In Advance For Taking The Time To Read This RIP-OFF FRAUD REPORT About Two Sister Companies Named ~ CompactAppliance.Com ~N~ EdgeStar Products ~N~ Their Front Man Company Called ~ Richlund Ventures, Inc. ~ http://www.richlundventures.com/

As the customer service manager for Richlund Ventures, which encompasses Edgestar and Compact Appliance, I would like to take a moment to respond and offer our services. I found the complaint somewhat difficult to decipher but I believe the root of the issue is that both items purchased from our company may not be operating as designed. If that is the case we certainly have sufficient policies in place to rectify any issues Mke may be experiencing. I have checked our email records and was unable to find a report of problems other than the emails received at the same time that Mke posted this complaint on this website. In fact, his emails to both Edgestar and CompactAppliance.com are simply a copy of this complaint. The Edgestar service dept has responded to his emails offering to assist him under the terms of the service warranty. We have offered to phone him and troubleshoot and correct any problem his Edgestar Air Cooler may be experiencing. Mke has responded by stating that he does not have phone service. At this point, we will need to troubleshoot with him via email or real time chat which we recently offered to him via email. Again, the unit he purchased is covered under a warranty which we will honor but it will require patience on Mke's part since the warranty service and troubleshooting will need to take place through email or chat. As for his Avanti product - that item is covered under warranty as well and he may reach Avanti through email: [email protected] Again, I am sorry to read that the two items he purchased may be experiencing problems and want to reassure Mke that we will do our best to assist him as needed. It may take longer to rectify the issue due to his lack of phone service but we will certainly work with him as needed should he wish to take advantage of the warranty associated with his purchase. Thank you, B. Ford - Service Manager, Richlund Ventures, Inc.