- Report: #333071
Complaint Review: Ediets.com - Internet
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Author Confirmed
Why?
Ediets.com
ediets.com Internet, U.S.A.
Phone:
800-2656170
Web:
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Ediets.com Unauthorized charges. Continued to charge check card after several requests to cancel. Internet
I started my membership with ediets.com in 2004. I canceled after about two weeks after sigining up. Essentially the diet plan didn't even follow the rules it was suppose to (atkins induction-phase). The lady I spoke with said that I would be refunded the charge and my membership would be canceled. Three months later there was another charge. I called again, and again was told that the charges would be refunded and I would no longer be charged. Skip to 2008 and they are still charging me! I called and was told, again, that I would be refunded (no refund yet, but it's only been 9 hours) for the last charge ($38.78). I was told to look up all the charges and fax that in with all the dates. Well I did not have a fax machine available, so I emailed the list of charges to [email protected] and the first sentence I wrote said "...please forward to appropriate supervisor." Apparently the customer service rep was confused by this and responded to me with a very generic response and ignored my request and simply said that he would refund the 2008 charges. I replied and asked about the charges from 2004-2007. I received a very condescending letter saying that I was suppose to FAX (yep, he put it in caps, which is incredibly rude), but he would personally forward the email to a supervisor, which is what I asked for in the first place...odd enough he pointed out that ediet.com's employees were thoroughly trained, but nobody (obviously) trained him to *thoroughly* read a letter. Felix is one of many *thoroughly trained* ediet.com's employees...trained to ignore requests. I have taken the first step of contacting my bank and will wait to hear back. I truly believe Ediets.com does this intentionally. If you are going through the same experience please report them to the Better Business Bureau.
Emmy84
San Jose, California
U.S.A.
Emmy84
San Jose, California
U.S.A.
