- Report: #377677
Complaint Review: Educational Funding Company/Van Binh Self Defense System - Chevy Chase Maryland
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Author Confirmed
Why?
Educational Funding Company/Van Binh Self Defense System
4740 Chevy Chase Drive, Suite 200 Chevy Chase, 20815 Maryland, U.S.A.
Phone:
301-654-8677
Web:
N/A
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Educational Funding Company/Van Binh Self Defense System A CANCELATION NIGHTMARE Chevy Chase/Houston Maryland/TEXAS
After signing up for Van Binh Self Defense Academy for a month and seeing that I do not like to class, unrepair leaking urinal stand, hardly any parking, children in the adult class and poor overall experience, I called to cancel only to learn that I can't.
I reminded them of the assurance to cancel any time when I sign up, they tell me the person who signed me up wasn't qualify. Then direct my attention to Eductional Funding Company who does the billing.
The rep (mimi?) tell me - "Overseas they don't complain like this, you sign contract, you pay" after I explained my dissatisfaction. I am not making this up.
I respects the martial art schools and their discipline, but this is way out of line. I finally pull out the form and read the fine print (silly me) - here's the contract term:
- self renew after 12 months with automatic 5% increase
- right to cancel after 3 days
- must send in cancel letter 3 months before
Their customer service is poor, can not speak english appropriately, rude and their practice is shameful.
Obviously I will never set foot in that martial art school again. Those who are thinking of joining. DON'T DO IT. Look for a more respectable one.
Dissappointed Martial Art Fan
Houston, Texas
U.S.A.
I reminded them of the assurance to cancel any time when I sign up, they tell me the person who signed me up wasn't qualify. Then direct my attention to Eductional Funding Company who does the billing.
The rep (mimi?) tell me - "Overseas they don't complain like this, you sign contract, you pay" after I explained my dissatisfaction. I am not making this up.
I respects the martial art schools and their discipline, but this is way out of line. I finally pull out the form and read the fine print (silly me) - here's the contract term:
- self renew after 12 months with automatic 5% increase
- right to cancel after 3 days
- must send in cancel letter 3 months before
Their customer service is poor, can not speak english appropriately, rude and their practice is shameful.
Obviously I will never set foot in that martial art school again. Those who are thinking of joining. DON'T DO IT. Look for a more respectable one.
Dissappointed Martial Art Fan
Houston, Texas
U.S.A.
1 Updates & Rebuttals
VBSDA
Houston,Texas,
USA
Complaint issue resolve
#2REBUTTAL Owner of company
Wed, September 23, 2009
Dear Dissapointed Martial Arts Fan:
The academy is under new management and would like to get more detail about your complaint at the academy. What was the outcome such as discontinued charging to your account? etc. While we may not be able to make everyone happy since we do have policy to adhere to, we still want to investigate into this matter so as to improve our customer service and minimize amount of complaints. We always hold our standard high and want our students to have good experience during their training at our school.
Lan Nguyen
Director
