- Report: #630989
Complaint Review: Efax - J2 Global Communications - Los Angeles California
Reported By:
Power Roofing & Exteriors -
Norman, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Efax - J2 Global Communications
6922 Hollywood Blvd., 5th floor Los Angeles, 90028 California, United States of America
Phone:
(323) 817-3207
Web:
www.efax.com
Categories:
Business Rating:
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Efax - J2 Global Communications efax WORST COMPANY EVER - OVERCHARGED AND LEFT TO SUFFER Los Angeles, California
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We have had efax for 3 years, and I took a look at our account in detail and they were charging $0.10 for each page sent which doesn't list anywhere on there site. Also, since we have a toll free they charge $0.10 per page received.
They just keep taking $10.00 increments whenever you hit your limit.
These charges are on top of the normal $16.95 a month.
I figured I would go with UnityFax.com since they charge less and get twice as much.
They charge $1/month for ported numbers and when I requested the number port from eFax, Unityfax.com said that efax won't allow it. They also gave me the link to complain to the FCC.
I called and of course got an Indian call center and when I complained and wanted a supervisor, they told me to hold on while they transfered to someone in the U.S.
I didn't believe this, so I looked online and in the agreement it says that they own the numbers provided by a different telephone provider and they have the right to keep the number and even if you port it out, they will charge $500 to obtain the number back.
This was not the original agreement we agreed to. They just updated it in April of 2010.
BE WARNED DO NOT USE EFAX UNLESS YOU like paying people lots money for no reason.
Here is the link to complain to the FCC:
