- Report: #581560
Complaint Review: Efax - J2 Global Communications - Los Angeles California
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Author Not Confirmed
Why?
Efax - J2 Global Communications
6922 Hollywood Blvd., 5th floor Los Angeles, 90028 California, United States of America
Phone:
1 (800) 958-2983
Web:
efax.com
Categories:
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Efax - J2 Global Communications j2 Global Communications Unethical business practices to upgrade existing customers Los Angeles, California
You are canceling my service due to too high a volume of incoming faxes...and you are the company that sent the eFax to "justify" threatening to cancel my service so I will upgrade. What a laugh. All to get me to pay your annual fee. I have not sent or received faxes in months and eFax set up a NEW user agreement which triggered to d/c the account status of "free" eFxax customers.
If you had sent a notice that the free accounts were going away, I could deal with that, but to send me a HUGE eFax which resulted in your "justification" to cancel my account because I received a fax over 20 pages in a month is such a sleazy way of doing business. The other email I received was spam and never opened, just like the email from you...SPAM! Never downloaded by me and yet you sent me a cancellation notice. Dirty business tactics!
I can only hope that by me reporting this, other potential customers will not select eFax.
The following is a copy of your email canceling my free service (blaming me) and trying to get me to upgrade: Your eFax Free number 636-600-3555 is scheduled for suspension on 3/26/10
Dear Ingrid, If you already responded to our prior notice, thank you. You may not be aware that you recently exceeded the free account limit by receiving more than 20 fax pages within a 30-day period. To keep your account active please upgrade now. For eFax Free service usage details click here. See section 4: eFax Free Service Usage; Fair Use Policy. SPECIAL UPGRADE OFFER - $0 ACTIVATION! Upgrade now and the activation fee of up to $19.95 will be waived*. Choose the plan that meets your needs and enjoy all the features of eFax. Both plans include more inbound pages, lifetime fax storage, a local fax number, the ability to send faxes via the Internet, edit faxes online, add digital signatures and more. eFax Plus eFax ProTM Monthly subscription $16.95 $19.95 Activation Fee Waived Waived Inbound fax pages included** 130 200 Extra inbound pages 15 cents 10 cents Outbound fax pages 30 included 10 cents***/page Receive voicemail by email No Yes Your eFax account is scheduled for suspension on 3/26/10. Upgrade now to ensure continued use of service. To maintain your eFax account call 1 866-218-8349 and upgrade your plan. 5AM-10PM Pacific Time Weekdays / 8AM-5PM Weekends Outside the U.S. & Canada call 1 323-817-3207 We appreciate your prompt attention to this matter. Sincerely, The eFax Team PS. Ask about our Annual Savings Plans!
