ConcernedBusinessOwner
Freehold,#2Author of original report
Fri, January 04, 2013
After posting my initial report about eGumbal, I received a phone call from a gentleman there today and after about a 30 minute conversation, he took the time to show me that this company actually did do some work on my behalf and I started seeing some results come up about my business. I guess some people are just better at explaining things to people than others, but I appreciate his time, and he should know that he actually is good at his job. So as to my prior report about the company, I will retract my statement.
eGumball Inc.
Irvine,#3REBUTTAL Owner of company
Fri, January 04, 2013
Timothy Mckay owner of Under The Sun Property Management is refusing service. He signed his agreement of 8/22/2012 and tried to cancel service by phone on 9/6/2012. Cancellations are not permitted past the three day right to rescission. This cancellation request was made 14 days later. During this 14 day cycle the client received seven emails detailing the work which had been completed. The client waited until the closing email to attempt cancellation? Had the cancellation request been made a day or two later we might have been able to accomodate his request - not 14 days!
Nonetheless, our company provided service and has made several attempts to contact the client to claim listings which require his participation by pin code verification. Each time we make an attempt to call the client there is either no answer or we had to leave a message. No call backs.
Cancellation was denied for two reasons
1) Our terms and condition clearly provide a three day right to rescission:
You may cancel service and receive a 100% refund within the first three (3) days of your initial agreement. Three day cancellations must be received by fax (1-855-890-8940) or by email [email protected]. Three day rescission cancellations are not permitted by phone.
2) Our terms and conditions provide at will cancellation with full payment due:
Client reserves the right to terminate any assignment "At Will", in which case eGumBall, Inc. will be compensated to the completion of the application, and all expenses will be due and payable immediately. eGumBall, Inc. reserves the right to terminate any assignment without penalty and deliver current work on any assignment to client, with all invoices for work to date then due and payable immediately. Early cancellation of any contracted agreement for SEO, Promotional Products Inclusive, Promotional Products Ordered, E-Mail Marketing, Telemarketing or Marketing Consultations will result in an early termination fee of 100% of the remaining agreement(s).
3) Our terms and conditions do not allow cancellation for incomplete work due to communications:
Client agrees to be an active participant in their internet marketing campaign and agrees to respond to eGumBall requests within a reasonable time frame.