- Report: #864575
Complaint Review: eHarmony - Internet
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Author Not Confirmed
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eHarmony
Internet, United States of America
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www.eharmony.com
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eHarmony automatic renew contract without consent, Internet
Is it legal for a company online to renew there service without your consent? I send them an Email to let them know the day my service end that i do not wish to renew. They take the money for 3 other months. They send me back this email:
(Thank you for your reply. We're sorry to hear that you wish to leave eHarmony. Your most recent charge was for an automatic renewal. We provide the automatic renewal feature to benefit you with uninterrupted service. Per our Terms and Conditions you are not eligible for a refund).
Is it legal to use a credit card when i never agree or authorize an automatic renewal ?
(Thank you for your reply. We're sorry to hear that you wish to leave eHarmony. Your most recent charge was for an automatic renewal. We provide the automatic renewal feature to benefit you with uninterrupted service. Per our Terms and Conditions you are not eligible for a refund).
Is it legal to use a credit card when i never agree or authorize an automatic renewal ?
2 Updates & Rebuttals
Ken
Colorado,USA
You agreed to it by signing up..Here's part of the Terms of Use link at the bottom of their home page..
#2Consumer Suggestion
Fri, April 06, 2012
13. **RENEWALS**. In order to provide continuous service, eHarmony automatically renews all paid subscriptions for the Services on the date such subscriptions expire. Such renewals are generally for the same duration as the original subscription term (for example, a 1-month subscription will renew on a monthly basis, a 3-month subscription will renew on a 3-month basis, and so on), except for annual subscriptions which will renew on a monthly basis after expiration of the annual period. In addition, we sometimes offer special promotions that have renewal periods of different duration than the original subscription term. We always communicate renewal periods to you upon confirmation of your subscription and in the body of any special promotions that have renewal periods of different duration than the original subscription term. By entering into this Agreement, you acknowledge that your account will be subject to the above-described automatic renewals. In all cases, if you do not wish your account to renew automatically, please follow the directions set out under "Cancellation At Any Time With No Refund"
Have you cancelled yet or planning to do so when your subscription expires?
Probably should have read this before signing up.
Kilrath
United States of AmericaAutomatic Renewal is common
#3General Comment
Fri, April 06, 2012
The automatic renewal would be part of there terms and conditions when you signed up, this is a pretty normal thing for online pay sites and most make it fairly clear that automatic payments will be taken from your account when you sign up.
The only way to really avoid those would be to cancel in advance of your next payment date (usually the day that your current contract with the company would end.)
In the end you likely did give them consent when you signed up for the service originally, try taking a look at their membership terms to be sure though.
