Fran
Raleigh,#2Consumer Suggestion
Wed, November 24, 2004
I have been sitting here reading about everyone who has been robbed by Eight Squared here in Raleigh, NC. This makes me angry so I have done a little homework for you all. I hope you will contact the Secretary of State and the Attorney General here in North Carolina http://www.secstate.state.nc.us/ http://www.ncdoj.com/consumerprotection/cp_about.jsp The president of Eight Squared is William J. Leland Registered Mailing Address is 2905 Hunters Bluff Road, Raleigh, NC 27606 Registered Phone number is 919-816-0080 Nature of Business- Internet Sales Principal office (You all know it) 5210 Western Blvd., Raleigh, 27606 Write to the Attorney General-Roy Cooper, 9001 Mail Service Center, Raleigh, NC 27699-9001. Good Luck to you all! If everyone joins forces maybe you can shut them down!
Fran
Raleigh,#3Consumer Suggestion
Wed, November 24, 2004
I have been sitting here reading about everyone who has been robbed by Eight Squared here in Raleigh, NC. This makes me angry so I have done a little homework for you all. I hope you will contact the Secretary of State and the Attorney General here in North Carolina http://www.secstate.state.nc.us/ http://www.ncdoj.com/consumerprotection/cp_about.jsp The president of Eight Squared is William J. Leland Registered Mailing Address is 2905 Hunters Bluff Road, Raleigh, NC 27606 Registered Phone number is 919-816-0080 Nature of Business- Internet Sales Principal office (You all know it) 5210 Western Blvd., Raleigh, 27606 Write to the Attorney General-Roy Cooper, 9001 Mail Service Center, Raleigh, NC 27699-9001. Good Luck to you all! If everyone joins forces maybe you can shut them down!
Fran
Raleigh,#4Consumer Suggestion
Wed, November 24, 2004
I have been sitting here reading about everyone who has been robbed by Eight Squared here in Raleigh, NC. This makes me angry so I have done a little homework for you all. I hope you will contact the Secretary of State and the Attorney General here in North Carolina http://www.secstate.state.nc.us/ http://www.ncdoj.com/consumerprotection/cp_about.jsp The president of Eight Squared is William J. Leland Registered Mailing Address is 2905 Hunters Bluff Road, Raleigh, NC 27606 Registered Phone number is 919-816-0080 Nature of Business- Internet Sales Principal office (You all know it) 5210 Western Blvd., Raleigh, 27606 Write to the Attorney General-Roy Cooper, 9001 Mail Service Center, Raleigh, NC 27699-9001. Good Luck to you all! If everyone joins forces maybe you can shut them down!
Fran
Raleigh,#5Consumer Suggestion
Wed, November 24, 2004
I have been sitting here reading about everyone who has been robbed by Eight Squared here in Raleigh, NC. This makes me angry so I have done a little homework for you all. I hope you will contact the Secretary of State and the Attorney General here in North Carolina http://www.secstate.state.nc.us/ http://www.ncdoj.com/consumerprotection/cp_about.jsp The president of Eight Squared is William J. Leland Registered Mailing Address is 2905 Hunters Bluff Road, Raleigh, NC 27606 Registered Phone number is 919-816-0080 Nature of Business- Internet Sales Principal office (You all know it) 5210 Western Blvd., Raleigh, 27606 Write to the Attorney General-Roy Cooper, 9001 Mail Service Center, Raleigh, NC 27699-9001. Good Luck to you all! If everyone joins forces maybe you can shut them down!
Jonathan
Raleigh,#6UPDATE Employee
Mon, November 15, 2004
My flippant response would be to call you a liar, Ms. Cunningham, and here is why: 1. "About 2 weeks after the trial request, I recieved NO FREE TRIAL, I got 3 months supply." At no time did we offer a three-month interval for the Continuity Program. It was always sent as a two-month supply. 2. "Nothing has been done about the situation except yesterday I spoke to a representative who asked me if I knew of their no refund policy. I told her that I had a card in my hand as we were speaking and it stated MONEY BACK GUARANTEE, if not satisfied. I AM NOT SATISFIED!!!!" Her? Believe it or not, there are no female employees working in our call center. Furthermore, that guarantee is the manufacturer's--not ours. Anyway, this isn't the first time I've responded to the threat of a class action suit. All I have to say is good luck, because a bunch of irresponsible consumers who don't even read the terms of the purchases they make are going to need all the luck in the world if they think they can contest authorized, legal transactions.
Debbie
Slidell,#7Consumer Comment
Sat, November 13, 2004
if I told you *I* did not order online it was for a FREE sample only (HAHA) and it was done via the telephone. AT NO TIME, was I informed of any of their policies. About 2 weeks after the trial request, I recieved NO FREE TRIAL, I got 3 months supply. At no time did I order such and I immediately sent back the package registered mail, so someone had to sign for that. That was in August. Nothing has been done about the situation except yesterday I spoke to a representative who asked me if I knew of their no refund policy. I told her that I had a card in my hand as we were speaking and it stated "MONEY BACK GUARANTEE, if not satisfied. I AM NOT SATISFIED!!!! They then, when informed of this revolution, offered me ONE HALF of my money, NOT acceptable. I demanded to speak to a supervisor who had the power to address this situation and was told that one was not there and they would have this phantom call me as soon as he appeared OR before the close of their business yesterday. Surprise, suprise, no call. So I called again today and now with their money back guarantee and the lack of the free sample that I was charged shipping and handling for, they want to keep 10 bucks for a processing fee. I think all who have been taken here should band together and file a class action suit. We may not get much but we at least may stop others from having to deal with this. Oh and Johnathon, why don't you go have a coke and a smile, and shut the...( I think you know the rest). It is apparent that you sir have no clue what you are talking about!
Maria
Redondo Beach,#8Consumer Comment
Fri, November 05, 2004
Jonathan, that is so great that you are able to charge back to the customer. Again, it's amazing how poorly you treat your customers.
Jonathan
Raleigh,#9UPDATE Employee
Tue, November 02, 2004
"Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything!" That's not the truth at all. Nearly every complaint against Eight Squared on this site comes from customers not reading what they agreed to even though that information was posted in the same size font as the rest of the website three times during the ordering process. The fact is that the charges in these cases WERE authorized, and we nearly always win these disputes. In fact, in cases where the bank or credit card company issues the refund, we often successfully file a chargeback against the customer.