- Report: #1441098
Complaint Review: Electronic Arts as Pogo.com game site - Redwood city California
Reported By:
Forrest -
Fort Mc Coy, Fl, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Electronic Arts as Pogo.com game site
209 Redwood Shores Parkway Redwood city, 94065 California, United States
Phone:
800 979 9206 and 866 543
Web:
www.pogo.com
Categories:
Business Rating:
(0)
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Electronic Arts as Pogo.com game site Pogo Day when yearly fee is due we cancel and they refuse to accept it until the year is up. Redwood city California
As a rule, Electronic arts would bombard us with email reminders that we had a renewal coming up for the pogo.com game site. This would usually start at least 2 weeks before it was due. We already had our credit card information on their page so they can charge us the 39,99 for the year. This year we were not advised at all. We first rec'd an alert from our credit card company that a charge was pending. Once we found out who it was from, within an hour's time, we were on the pogo site and canceled the account. We had not used this account in almost a year. The confirmation we rec'd was that it was canceled but would not go into affect until the following year or end of the year which they just charged us for. We did not feel this was right since we were canceling the same day of the charge.
We attempted to respond to their emails and it was not deliverable. After researching the internet we found a couple of phone numbers from previous complaints. The first one was 800 979 9206. When we called a gentleman with a very heavy accent answered the phone. We asked if they were affiliated with Pogo.com and he instead asked what we were looking for. We told him we were calling about the cancelation of our account that we were just billed for. He stated we had the wrong department. However, we didn't understand what he had said so I asked him to repeat. He raised his voice as if I am deaf and said "you have the wrong department, you will have to search for a phone number!" then he abruptly hung up on us. I found another number that was 866 546 5435. This does go to Electronic Arts as the recording stated when answered and then proceeded to tell us that this number was no longer valid. We can not find any other numbers for this company and the only things we can find is "online help only".
We went back on the pogo site and wanted to remove our credit card information. We were not allowed to do so. There is no delete button to remove any credit card information. Our next step was to contact our credit card company. She attempted to locate a phone number for Electronic Arts so we could discuss the charges by conference with the credit card company listening in. After about 10 minutes she came back and stated she could not locate any good phone numbers for the company either. If they were running a up and up reputable business I feel they would have made every attempt to be transparent in customer service phone numbers and email contacts. The credit card company told us that being we had the credit card on their webpage then we were going to be held responsible for it unless we could make contact with someone from EA which at this point does not look possible.
