Jill
St Louis Park,#2Author of original report
Thu, January 27, 2005
I sent a FAX using the number 954-337-9221 with my complaints on 1/21 and Eddie called that afternoon. I was told my gift card was on it's way and should arrive no later than 1/28. Well, today I received a Bank Of America Visa Gift Card for $250. I went to the online site and activated it, so hopefully all is legit and I have my "award". This was a lot of work, and I would not recommend it to anyone - but I did eventually get the gift card. I wish the best for the rest of you!
Jill
St Louis Park,#3Author of original report
Sat, January 15, 2005
I received a phone call from "Eddie" on December 14th assuring me that I would receive my $250 Gift certificate. He stated that he would bypass the voucher process and send my request to "shippping" and I should receive it in 2-3 weeks. Prior to the call I had sent in the "voucher" and my status on the website said my certificate was on the way. Since then, the status has changed BACK to qualifying for a voucher. It has been 4 weeks and NOTHING! (copy of e-mail received 12/14/04) Our records indicate that you have qualified for a Toys"R"Us(r) $250 gift card. A Shipping Request has been issued. Sometimes it can take a few weeks for the fulfillment center to assemble, package, and ship a gift after the Shipping Request has been sent. We appreciate your patience. Your gift should arrive soon. Thank you,
Jill
St Louis Park,#4Author of original report
Sat, December 04, 2004
I have already contacted E Market Research group via the methods you suggested - prior to filing this report. If I had success with that, I would not have needed to place a report here. You guys have all of my information on how to contact me - how about I hear from E-market Research Group? As I have stated in my communication(s), the next step for me, if I do not get a proper answer/resolution to my situation, is to file a report with the proper authorities.
Jeff
Delray Beach,#5UPDATE Employee
Fri, December 03, 2004
Dear Jill, What you described sounds like a potential system glitch to me. We had not offered that gift card under a $25 denomination. Please contact us at the number below so we can correct this technical issue. We apologize for this inconvenience. [DELETED] is our official customer service help line. You can also write to us at: E Market Research Group Customer Service 14545 J Military Trail #189 Delray Beach, FL 33484 Please note that we typically try to respond to customer service inquires within two business days. You can also submit an online support ticket at the following URL: [Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.] (Be sure to disable any email filters you may have set up, as sometimes users have reported that their email filtering software have deleted our customer service email responses before they had a chance to receive it) Thank You and we hope to resolve any concerns you may have.