Kim
FORDS bR,#2Author of original report
Tue, May 02, 2006
I have shown proof of my claim, I have faxed a copy of my document to EMC and needless to say, they have put me off by "researching" for many months now. I also have contacted our state's Atty General for their assistance. EMC has responded by putting the blame on the company they purchased my mortgage from. Not my problem if that company sold them my mortage as a 2yr prepayment penalty, I paid extra for a 1 yr prepayment penalty, have signed document, copy provided to EMC (which they should already have when they purchased my mortgage) I paid for a service that was not provided. I just want the money I paid return to me. I think it would be "ridiculous and irresponsible" to let them get by with this kind of action. I have never and would never falsely accuse anyone. By the way, you mention "attitude". Your company could give classes on how to administer a bad one.
Tony
Argyle,#3UPDATE Employee
Wed, April 26, 2006
This is a ridiculous and irresponsible claim. If you're original loan docs specify a specific action such as this then there would be no fighting anything. Call EMC's Mortgage Information Line/Customer Service line and be prepared to show proof of your claim. Going to a website such as this does you no good. EMC is a reputable corporation that goes to great lengths to do right by its customers. Remember, half the battle is your attitude when you call in accusing EMC of something. EMC's Mortgage Information Line/Customer Service 1-800-723-3004