- Report: #497683
Complaint Review: Emich Volkswagen - Internet
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Author Not Confirmed
Why?
Emich Volkswagen
1260 S Colorado Blvd, http://www.emichvw.com/ 80246 Internet, United States of America
Phone:
888-542-78
Web:
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Emich Volkswagen Emich Volkswagen Emich VW filed fraudulent paperwork without my knowledge Internet
I purchased a USED VW in 2007 from Emich and also purchased an extended warranty from Zurich at the same time. The paperwork from Emich was submitted incorrectly and had to be resubmitted-the problem is, I purchased a used vehicle extended warranty which was to give me an additional 75,000 miles on top of the 45,000 miles on the car. The change Emich made without my approval or knowledge was changing it to a new car warranty that expired at 75,000 miles. I have attempted to contact the finance department at Emich on 3 separate occasions over the past month and they have not replied yet. My 4th contact added the word 'litigation,' let's see if they respond to that one.
1 Updates & Rebuttals
Fred
Denver,Colorado,
U.S.A.
What really happened
#2REBUTTAL Owner of company
Sat, May 22, 2010
Emich admits to making a clerical, not fraudulent error with the paperwork. This error was the reason we agreed to reimburse Mr. Wegs for what he paid for the warranty. Originally Emich agreed to do the repairs on Mr. Wegs vehicle (actually Zurich the warranty provider agreed to reinstate the warranty to cover the claim) however Mr. Wegs failed to notify Emich that he had a buddy try to replace the timing belt in his Passat. When Emich began to dismantle the vehicle to make repairs we noticed that the vehicle had a brand new timing belt on it that was severely off time. At this point we contacted Mr. Wegs to inquire about our findings. He was very reluctant to admit to the botched repairs. We then contacted the buddy who replaced the timing belt and he sent us the old timing belt and other parts he removed from the vehicle. After talking to him it was clear he was not qualified to perform a timing belt replacement on a VW. Zurich sent a claims adjuster out to inspect the vehicle and the adjusted declined the repair because the claim was to fix what another mechanic did wrong, not a mechanical failure. We informed Mr. Wegs that Zurich had declined the claim and that we did not feel it was our responsibility to fix damage another mechanic had caused. Mr. Wegs agreed to the refund of the amount he paid for the service contract and signed a legal Release of Claims.
I am sorry Scott, but if you would have been truthful with us about your buddy replacing the timing belt we would not have had you tow the vehicle down here to tell you we would not cover the repairs.
