Gotwhatyoudeserved
Murfreesboro,#2Consumer Comment
Tue, May 12, 2009
I wanted to respond to the comments made against Empire Today for this particular situation involving a consumer not getting what she thought she paid for. After over twenty five years in the customer service business I have seen multiple cases such as this in which BOTH parties are to blame. In this case however, I couldn't help but notice how the consumer completely removes herself from any and all responsibility for the outcome of this project. Nowhere in this complaint is there mention of the customer asking the simple question of "what colors are offered for the top of the shade"? In fact, the only reference the consumer makes on this subject is her comparison shopping elsewhere. This customer, like most consumers today, has no consumer responsibility. She didn't get what she thought she paid for and therefore it must be the fault of someone else. I applaud Empire Today for telling a consumer NO and forcing her to live with HER choice. She obviously thought Empire Today was a good company to begin with or she would not have decided to use them for a second project. Finally, it may be a hard fact for this consumer to accept but it's really a simple process when making any purchase and that is; ask questions, listen, take time to think, and most importantly, don't assume anything about any product or company. Be a responsible consumer and you and the company you decide to do business with will be much better off.
Cristina
Bristow,#3Consumer Suggestion
Mon, May 04, 2009
I know this isn't the solution you wanted, but may I suggest trying to do something to cover up the metal part. Use tacky glue that works well with decorator fabric andmetal (find it at Michaels/AC Moore) to cover/wrap the metal piece. You could have fun searching for a pretty piece of fabric that coordinates with the moss green shade. There is also paint that will cover metal (find it at Lowes/Home Depot). If you do that, be sure to cover your walls/shade as to ensure the paint not getting on the metal piece. If you go this route, you might also need to primer the metal, depending on it's surface coating. Regardless, I agree that it sucks to pay so much for window treatments and it not come out the way you expect it, but I believe you do have options, eventhough they may come with inconvience on your part. You could create a masterpiece!! Good luck :)