- Report: #1346843
Complaint Review: Emporium. Com - San Diego California
Reported By:
UpsetDad -
Huntington, West Virginia, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Emporium. Com
Po box 503550 San Diego, 92150 California, USA
Phone:
1 855 245 3510. And 1 866
Web:
Emporium. Com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Emporium. Com Pacific Credit Group Took my Money But Never sent my Order and even tried to take more Money out of my Bank. California
I seen Emporium. Com. Online and applied for Credit and was approved and on Nov. 16 ordered my 12 year old son his Christmas and they took a payment out of my Bank. Then a week later called to check on order and was told it was in shipping Dept. Waitting to be shipped . I never recieved anyof his 7 items totalling close to $ 1,000 . So for next month I kept callibg and asking why it wasnt beibg shipped, and every time they acted so polite and said all they know is computer says is in process of being shipped . December 22nd after calling credit dept and Customer Service over 17 times they still tell me they don't know whats wrong and I asked 7 times to speak to a supervisor or someone over them and was told he was busy or on vacation. On Dec.16th they try to take another $ 135 payment without ever sending any of my sons Christmas Items. I stopped payments and credit dept. Said they understood and would not bill me until I recieved Items but now they are billing me and sending letters saying I am behind on my payments and will be sent to credit Bureau if I dont make payments! Thr have told me several times they are not allowed to give me the phone number to the main Company or shipping dept. And they are not allowed to call them but will send a email tellibg problem and someone will call me back in 48 hrs. That was a Joke . No return call ever . This has to be a Rip off And is no Company or would have gave me a phone number and would have been called by now . Emporium.com is NOT REAL! Do not send them any Money!! They Destroyed my Son's Christmas!! How do you tell a 12 yr. Old its supossed to be coming and is 55days late? I Need Help ?
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Tue, January 10, 2017
Hello Laura,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our customer service and we are working on updating our process so that we can update customers more quickly regarding their orders.
We understand your concerns, and will do what we can to provide you with information regarding your order.
For us to look into your order, please email us your full name, phone number, and order number to [email protected]
Sincerely,
Emporium Team
