- Report: #1339243
Complaint Review: Emporium online sales - Internet
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Author Confirmed
Why?
Emporium online sales
Internet, USA
Phone:
855.245.3510
Web:
https://www.emporium.com/?utm_source=Google&utm_campaign=Emporium%20Brand&utm_medium=CPC&gclid=Cj0KE
Categories:
Business Rating:
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Emporium online sales privateloanservicing Worst experience as a shopper online or in person ever. SCAM ARTISTS Los Angeles California
We purchased a product from you on November 6 2016. as of now we have yet to receive the product. We keep getting told that the product is in transit yet no one can provide tracking information. According to our online account the merchandise is still unavailable. We have tried cancelling the order on the 14th, 15th, 16th and 18th of November 2016. We are told that the product cannot be cancelled because it is in shipment. So we check the status of the product and as of today it is still NO LONGER AVAILABLE. This is a catch 22 that has been caused by your company.
We began recording our conversations with your customer service agents. The story told by every one of them is different from each other. The only constant remark is that the order cannot be cancelled due to the product being in transit. (Again the order status says the product is NO LONGER AVAILABLE. No tracking number provided for the shipment.
We have requested to speak to a supervisor at least 3 times. We are told that we would receive a call back. As of today no call. We asked for corporate phone numbers. The numbers given are cell phone (confirmed by Spokeo). The number rings for 15 times then you get the automated response saying leave a detailed message after the beep. Lo and behold it immediately says this voice mail is full and not able to take a message at this time. Pretty shady don’t you thing.
We have tried to log in to the account on paymentservicing and it will not let us log in. We have called the number 866-283-3896 many times. They tell us that they are resetting the account. Tell us to wait for 10 minutes to allow it to reset. Ten minutes later nothing. Call back the number and they say they are sending the call to the escalation department. Guess what the same 15 rings the same recorder message than the announcement that the mail box is full.
We had our legal counsel call last week (also recorded) and he received the same run around then was given the same phone numbers.
We are convinced you are running a scam. Our first payment is due December 1st, 2016. We have sent my bank an ACH/Debit Card stop request for that. The only way we will release the payment is if we receive the following within 72 hours. A valid tracking number or a suitable replacement for the product that is NO LONGER AVAILABLE.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#2REBUTTAL Owner of company
Tue, November 29, 2016
Thank you for reaching out to us regarding this matter. We have been working with our supplier to get details regarding your order and we have confirmed the merchandise is available and has been shipped out to you. You will receive it no later than Wednesday the 30th. We have requested the tracking number, once we have that we will email that to you.
We apologize that your experience with our company over the past few weeks has not been a pleasant one. We are looking into every call that was made to our call centers so we can review and take necessary action to improve in this area. We are also working diligently on improving our shipping timeframe as well as our communication efforts to our customers when items are back ordered and out of stock. We take these type of complaints seriously and will be taking every step to improve on our internal processes and customer service experience. We appreciate your feedback as it is greatly valued.
Please let us know if we can be of additional assistance, you can reach us directly by emailing to [email protected].
Sincerly,
Emporium Team
