- Report: #414325
Complaint Review: EMUSIC.COM - New York New York
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Author Confirmed
Why?
EMUSIC.COM
244 5th Ave, Suite 2070 New York, 10001 New York, U.S.A.
Phone:
866-847-0719
Web:
N/A
Categories:
Business Rating:
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EMUSIC.COM Charging me since trying to unsubscribe from e-mails from its free trial period New York New York
With the electric razor I bought in June of 2006 I was given "free songs" from emusic.com. The catch was I had to sign up for a free trial, give my credit card information and cancel within 30 days. DO NOT GIVE THEM YOUR INFORMATION!!!!
After receiving continuous spam solicitation e-mails, I had to log into said account to cancel the e-mails. I did this on June 20, 2008, and have been charged $11.99 every month since!!! I NEVER signed up or have used the services!
You know it's a bad sign when the company lists an illegitimate phone number (it's not 888, it's 866) to contact, and the first option is to dispute a charge.
When I called, they tried to deter me, saying I should call back at a less busy time or when the connection was better.
The agent claimed I subscribed to the service by logging in to cancel the solicitation spam. To appease me, he offered me 10 free songs if I didn't cancel the account. I laughed and explained I was reporting them to my credit card company, the Consumer Protection Agency, the Better Business Bureau and Norelco.
It's sad that in a time when companies should be providing incentives, they're taking advantage.
Katie
Grimes, Iowa
U.S.A.
After receiving continuous spam solicitation e-mails, I had to log into said account to cancel the e-mails. I did this on June 20, 2008, and have been charged $11.99 every month since!!! I NEVER signed up or have used the services!
You know it's a bad sign when the company lists an illegitimate phone number (it's not 888, it's 866) to contact, and the first option is to dispute a charge.
When I called, they tried to deter me, saying I should call back at a less busy time or when the connection was better.
The agent claimed I subscribed to the service by logging in to cancel the solicitation spam. To appease me, he offered me 10 free songs if I didn't cancel the account. I laughed and explained I was reporting them to my credit card company, the Consumer Protection Agency, the Better Business Bureau and Norelco.
It's sad that in a time when companies should be providing incentives, they're taking advantage.
Katie
Grimes, Iowa
U.S.A.
