Michele
Malo,#2Author of original report
Fri, February 25, 2005
Michael with Encenta Promotions, Inc. wrote: "Regarding the offer that our company is extending to you at our cost and our loss, this is correct, and you should receive that membership shortly. Keep in mind that it is not ALL hotels, but does include 22,000 nationally. There is a website you can go to look at all the properties, which I am sure the receptionist provided to you." Actually, Michael, while the lady I spoke with at your company was very courteous and helpful, I was NOT provided with the URL to a website listing the 22,000 properties who are honoring this membership. I truly hope that you weren't implying that I neglected to mention said website in an attempt to further vilify your company when, in fact, this is the first I've heard of it. I simply would not do such a thing. I wonder if you have any further information on this YFI company. It seems unfortunate and unfair that Encenta is taking the rap for this screw-up if YFI was the one doin' the screwin', as it were. Thank you for your reply, Michael. I do appreciate it. Very Sincerely,
Michael
Orem,#3UPDATE Employee
Thu, February 24, 2005
YFI, the company that purchased the certificates from Encenta, has indeed gone out of business. The key to what you have stated above, which is the reason why none of those specific certificates will be honored, is your comment that you PURCHASED your 3 day 2 night getaway. These certificates were never authorized to be sold by any other party. They were merely to be used as a Thank You, for donating to your schools program, and here in lies the problem. Regarding the offer that our company is extending to you at our cost and our loss, this is correct, and you should receive that membership shortly. Keep in mind that it is not ALL hotels, but does include 22,000 nationally. There is a website you can go to look at all the properties, which I am sure the receptionist provided to you. Good luck, and we are sorry that you were ripped off as we were, by YFI and its principals.